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arrowHow can my business provide superior customer service in an economic downturn?
arrowHow can communications technology help businesses become greener?
arrowHow can Avaya Communication Manager help my business deliver superior customer service with SIP?
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Speed Up When the Economy Slows
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Key Topics
arrowCall Center vs. Contact Center
 Read this topic and learn what's possible for your call center and contact center. Browse through white papers, customer case studies, brochures, and more.
Insights
IP Contact Center Experience
arrowUltimate Customer Service in the IP Contact Center!
 IP-enabled contact centers create new opportunities and enhances customer experience.
Essential Managers Cust Service
arrowEssential Managers Extraordinary Customer Service!
 Grow your way out of a downturn through brand loyalty and repeat customers.
CCforDummies
arrowContact Centers for Dummies!
 Get step-by-step guidance from two expert authors of the Dummies books. This free limited edition from Avaya tells you all about call centers and how to improve them.
Featured Customers
International Casino
arrowInternational Casino Wins at Service
 Avaya Consulting and Systems Integration (CSI) gave an international casino winning advice for both near-term and strategic goals.
The Altman Group
arrowOutbound Campaigns Efficiently Delivered
 Avaya Proactive Contact enabled agents to handle more phone-based proxy votes for the Altman Group's demanding corporate customers.
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Magic or Avaya
arrowIntelligent Contact Centers
 Your customers are amazed – is it magic, or is it Avaya? Watch video.
Demo Our Solutions
arrowProactive Contact for Effective Outbound Communications
 Outbound communications strategies and new technologies are enabling superior customer service and agent productivity for the call center.
arrowIP Agent for Connecting with Experts
 IP agent is a PC-based softphone with integrated presence and instant messaging that can connect with experts anywhere in your company.
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The Value Of Contact Centers
arrowNick Lippis: Drive Value During a Downturn
arrowStrategies for Navigating the Approaching Economic Downturn
arrowThe Business Case for Telecommuting
arrowAnalytics Deliver on ROI
arrowThe Blog: Contact Center Insights
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