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AVAYA IS CHANGING THE WAY PEOPLE WORK

Through innovative software, solutions and services, Avaya enables businesses across a wide range of industries to work more efficiently. And that's just the beginning of the story...

I'm Thomas, a CIO.

Avaya's technology builds on our existing infrastructure. I know that Avaya solutions will be flexible and compatible to work with my current technology. I also know that it saves us time and money. Plus, the system is scaleable so it can expand as our business grows.

VIDEO CASE STUDY
Commerce Bank
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EXECUTIVE BRIEFING
Unified Communications
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CASE STUDY
Miami Dade Fire Rescue
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I'm Daniel, head of IT for a customer contact center.

With Avaya, my communications software identifies customers by their phone number and connects them to the right rep the first time. That's because the software gathers data about my customers' likes, dislikes, purchase patterns and more, and then routes their call accordingly. And my competition? They wish they had this kind of service.

FREE BROCHURE
Extraordinary Customer Service
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PODCAST
Web 2.0 and Customer Service
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KEY TOPIC
Call Center vs. Contact Center
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I'm Peter, VP of Operations.

Whenever my team has an inventory or quality issue, our communications software proactively brings all the right people together to solve it. This way we can take immediate action, and stay ahead of problems before they occur. It's also how we stay ahead of our competition.

FREE BROCHURE
Communications Enabled
Business Processes
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EXECUTIVE BRIEFING
Communications Enabled Supply Chain
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VIDEO SNAPSHOT
A smarter process for your business
process
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I’m Mike, VP of Sales.

I’m always on the go, but that doesn’t stop me from helping customers. They can dial just one number and my Avaya Unified Communications software automatically tracks me down by ringing my mobile phone, desk phone or PDA. So whenever customers need me, they know they can find me.

VIDEO SNAPSHOT
Enterprise Mobility User
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CASE STUDY
Western Kentucky
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BROCHURE
UC for Dummies
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I’m John, a Project Manager.

Conference calls have never been so productive, thanks to Avaya Unified Communications software. I can manage the entire call through my computer and see who’s on, who’s talking and who dropped off. So we spend less time on meeting logistics and more time on getting things done.

VIDEO SNAPSHOT
Enterprise Mobility User
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CASE STUDY
Western Kentucky
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BROCHURE
UC for Dummies
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I’m Mark, a Sales Manager.

Thanks to Avaya Unified Communications, I can use speech access to respond to urgent emails, host a conference call, schedule meetings and help my most important customer—all with the sound of my voice. It’s like having a personal assistant with me wherever I go.

VIDEO SNAPSHOT
Speech Assistant
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KEY TOPIC
Speech Recognition: Enhancing
Customer Interaction
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VIRTUAL BRIEFING
Communications Solutions for Mobility
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I’m Susan, a Business Consultant.

My Avaya Unified Communications software shows me which colleagues are available to help me answer a customer’s question. And I can see if they want to be contacted by phone, email or IM. So I get the information I need, and my customers get the quick response they love.

DEMO
Avaya one-X Portal
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KEY TOPIC
Session Initiation Protocol
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BROCHURE
UC for Dummies
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I’m Tim, Director of IT.

I can’t afford to rip and replace my current infrastructure. And with Avaya Unified Communications software, I don’t have to. It integrates with my desktop environment and supports IBM and Microsoft applications—which helps me maximize my current investments and stay on budget.

LEARN THE FACTS
Leveraging UC for Your Business
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DEMO
UC for Microsoft
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DEMO
UC for IBM Lotus]]> WATCH NOW >>

I'm Lisa, and I have my own business.

With Avaya Unified Communications Solutions for small business, I'm helping my employees work more productively - and seeing a return on my investment, almost immediately. They can work from anywhere and still be "in the office," with all the features and functionality of their desk phones. And I get the reassurance that my business has the right technology to run smoothly and grow successfully.

TOOL
ROI Calculator
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WHITE PAPER
Mobility for the SMB
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DEMO
IP Office
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