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EBOOKS
agosto 22, 2011

Collaboration for Dummies® premium content

Collaboration is the foundation of unified communications. It can transform your business if you have the right pieces in the right places. This guide helps you understand the power of collaboration and how Avaya can put the right solutions literally at your fingertips. Learn how to conquer today’s communications challenges and reap the benefits of increased productivity, greater profitability, and better differentiation!
EBOOKS
agosto 22, 2011

SIP Communications For Dummies - 2nd Edition premium content

Do you have too many devices, and too little time, yet need to connect all these devices together? SIP as an open standard for connectivity might be your answer.
EBOOKS
agosto 17, 2011

Social Media and the Contact Center For Dummies premium content

Social media is transforming the landscape of communications at a never-before-seen pace. Individuals are embracing this new channel and expecting to have a consistent experience with every company. This book shows you how to easily integrate social media into any large or small enterprise to improve the customer experience, increase productivity, and simplify communications. By doing these three things alone, you can grow the size of your business audience. With this book, you find out the basics of using social media to streamline communications into your contact center, how to become a leader in your industry by embracing this new channel, the benefits of using listening technologies to find and respond to social media inquiries, and so much more! Along the way, you come to realize the full communications potential of social media.
EBOOKS
agosto 22, 2011

Unified Communications For Dummies - 2nd Edition premium content

This book provides an overview of Unified Communications, including what it is, capabilities and benefits for your company, and how to implement it successfully.
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