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HOJAS DE DATOS

noviembre 17, 2009

Avaya IP Office 500-Documento Técnico (Español)

Permitiendo que las empresas en crecimiento aprovechen el poder de lascomunicaciones unificadas.

FOLLETOS

septiembre 22, 2009

Avaya IP Office Customer-Folleto

Avaya IP Office Customer-Folleto

FOLLETOS

febrero 02, 2010

Avaya IP Office Solutions para Mayoristas(Español)

Avaya IP Office Solutions para Mayoristas

FOLLETOS

marzo 19, 2012

Avaya Professional Services - Brochure

Learn how Avaya Professional Services can help you plan, implement and optimize your collaboration network.

DOCUMENTOS TÉCNICOS

agosto 22, 2011

Bringing Communications to Life with Seamless Video Interoperability (Wainhouse)

Businesses are beginning to recognize the benefits of integrating video into their communications networks. Answering this growing need, Unified Communications (UC) can enable phones to call video units; IM sessions to escalate to voice, video, and data conferences; and much more. Learn how video integrated into a SIP-based UC architecture can help your business reduce network management overhead costs, deliver consistent user experiences across devices, increase quality of service, and more effectively leverage line of business applications.

EBOOKS

agosto 22, 2011

Collaboration for Dummies®

Collaboration is the foundation of unified communications. It can transform your business if you have the right pieces in the right places. This guide helps you understand the power of collaboration and how Avaya can put the right solutions literally at your fingertips. Learn how to conquer today’s communications challenges and reap the benefits of increased productivity, greater profitability, and better differentiation!

DOCUMENTOS TÉCNICOS

enero 17, 2012

Communications Diagnostic Sciences: Keeping pace with solution evolution

Overview point of view regarding how distributed communications architectures are becoming more commonplace and also more complex resulting in the need for more sophisticated diagnostics.

DOCUMENTOS TÉCNICOS

agosto 22, 2011

Contact Center Consumer Preference Study: Preparing for Your Multi-media Future

Based on a survey of U.S. Consumers by callcentres.net, this chapter provides insights into consumer preferences as they relate to interacting with contact centers. Understanding how consumers want to interact with your contact center, and delivering a strategy against those preferences will deliver greater competitive advantage to your business.

DOCUMENTOS TÉCNICOS

agosto 22, 2011

Contact Center Consumer Preference Study: The Cost of Business as Usual

Based on a survey of U.S. Consumers by callcentres.net, this chapter provides contact center executives with a better understanding of the costs of interactions, based on method. This study demonstrates how consumers are willing to help themselves to manage accounts and service their business, and yet most call centers offer little or no options to their customers beyond the costly agent assisted calls. And when lower cost contact methods are offered, the level of service is not the same, resulting in a second contact. Learn how mapping to consumer preferences can deliver significant cost savings to your business. And why providing first contact resolution across all contact methods is critical to drive efficiency.

DOCUMENTOS TÉCNICOS

agosto 22, 2011

Contact Center Consumer Preference Study: The Facebook Effect

Based on a survey of U.S. Consumers by callcentres.net, this chapter provides contact centers with a better understanding on why delivering a positive customer experience is more critical today then ever before because of social networking. And strategies to deliver first contact resolution to delight customers can easily be achieved, creating strong customer lifetime value.

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