Customer Connections

Applications vidéo, sociales et mobiles pour le centre de contacts

Documentations et Vidéos


Avaya Social Media Manager Brochure [PDF]

16 May 2011
How do you know which social media conversations are most relevant? And how can you turn them into a great customer experience and create new revenue opportunities?


Avaya Aura® Contact Center with Multimedia [8:05]

11 Oct 2013
Avaya Aura® Contact Center provides multimedia contact center routing and reporting.

Avaya Customer Connections Mobile Demo [3:18]

11 Oct 2013
Making it easy for mobile consumers to connect with your organization and enhance the customer experience.

Avaya Aura® Contact Center with Social Media Manager Demo [PDF]

19 May 2011
This demonstration shows how businesses can leverage social media to enhance the customer experience and create opportunities for growth.

Fiches d'information

Avaya One Touch Video Fact Sheet [PDF]

16 Aug 2012
A video and collaboration solution for enterprise, remote, Internet-based, and mobile users.

Avaya Customer Connections Mobile Fact Sheet [PDF]

19 Mar 2012
Making it easy for mobile consumers to connect with your organization.

Livres blancs

Is your bank using today’s communications technology to its full potential? [PDF]

09 Dec 2013
Boost customer loyalty and profitability through an empowered contact center solution.

How Mobile Devices Are Driving Innovations in Contact Centers [PDF]

13 Jan 2012
This white paper discusses the impact to businesses given the increase in the number of mobile consumers and how to weave them into your mobile strategy, capturing their benefits and gaining competitive advantage.

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