Avaya Aura® Experience Portal

L'engagement client personnalisé

Documentations et Vidéos

Awards

Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems North America, 2013 [PDF]

03 Oct 2013
Frost & Sullivan's market analysis of the North American Inbound Contact Routing Systems Market shows that Avaya is the overall market share leader for 2012.  For the third year in a row Avaya garnered close to a third of the market share, which is higher than its top two competitors combined.

Brochures

Avaya Customer Experience Optimization Portfolio [PDF]

15 Oct 2012
Fine-tuning contact center performance for improved customer satisfaction and competitive advantage.

Avaya Aura® Experience Portal Brochure [PDF]

11 Jul 2011
Experience Portal product brochure

Dialog Designer Datasheet [PDF]

10 May 2007
Leverage the speed and efficiency of open eclipse-based speech application development

Démonstrations

Avaya Aura® Experience Portal [3:18]

11 Oct 2013
See how Experience Portal can help you automate and orchestrate a powerful, cost effective multimedia customer experience.

Avaya Customer Connections Mobile Demo [3:18]

11 Oct 2013
Making it easy for mobile consumers to connect with your organization and enhance the customer experience.

Fiches d'information

Avaya Customer Connections Mobile Fact Sheet [PDF]

19 Mar 2012
Making it easy for mobile consumers to connect with your organization.

Livres blancs

How Mobile Devices Are Driving Innovations in Contact Centers [PDF]

13 Jan 2012
This white paper discusses the impact to businesses given the increase in the number of mobile consumers and how to weave them into your mobile strategy, capturing their benefits and gaining competitive advantage.

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