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Produits

Centre de Contacts :
Gestion Assistée de l'Expérience

Affichage des résultats

Produit

Avaya Aura® Call Center Elite

The Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.

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Avaya Aura® Contact Center

Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.

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Avaya One Touch Video

To help improve customer and brand loyalty, leverage video as a channel into your contact center. Avaya enables voice and voice/video collaboration sessions between your agents and customers.

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Avaya one-X® Agent

This application gives contact center agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.

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Business Advocate

El sistema Business Advocate administra la totalidad de las interacciones de voz, correo electrónico y conversaciones de Chat por la web a través de una lista de espera única y universal, que direcciona de forma inteligente a los clientes en tiempo real hacia el agente que mejor satisfaga sus necesi

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Contact Center Control Manager

Avaya Contact Center Control Manager provides centralized operational administration exclusively for Avaya Contact Center Applications.

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Interaction Center

El paquete de software Interaction Center ofrece control de tipo empresarial de las comunicaciones de los contact centers a través de diversos canales: voz, video, correo electrónico, chat por la web y telefonía IP.

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Social Media Manager

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