Customer Experience Management

Make Your Customer Experience Unique, Personal, and Enduring

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U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000

Overview
Avaya Customer Experience Management

DELIVER THE AMAZING EXPERIENCES THAT YOUR CUSTOMERS DESERVE

Exceptional customer experience starts with knowing your customers and delivering a highly personalized experience with every interaction. As the primary hub for real-time customer connections, your contact center is the heart of your customer experience strategy.

Transform customer service from one-off customer transactions to rich, informed, sustainable customer relationships. By monitoring and understanding each customer’s unique needs and preferences, you can dynamically manage their experience and bring the right resources to each interaction.

1. Give Customers an Experience to Remember

Monitor, anticipate, and dynamically manage the customer experience across all channels and every interaction.

2. Better Contact Center Service

Provide one seamless, integrated experience by applying contextual information and connecting all customer interactions.

3. Gain Actionable Insight

Know the next steps you need to take to help ensure a positive customer experience for every interaction.

Avaya Customer Experience Actionable Insight
Avaya Customer Engagement

Connect with Your Customers through the Right Channel, at the Right Time, Every Time

Customer engagement and resource utilization improves when customers can interact using the channels of their choice—web, social media, email, mobile, voice, or video—when they want.

Determine the Next Best Action and Best Resource to Address Customer Needs

Targeted customer experiences let you deliver an experience that earns customer loyalty by combining business processes, the back office, enterprise routing, agent selection, and workflow integration.

Earn Customer Loyalty with Avaya CEM Solutions
Avaya Centralized Management for Contact Center

Deliver Actionable Insight and Centralized Management

You can improve the effectiveness in your contact center by focusing on business performance, big data and analytics, and simplification through centralized management and administration. When you collect, consolidate, and analyze data and information, you gain insight into the customer and agent experience—for an overall better experience.

AVAYA PROFESSIONAL SERVICES

Accelerate business performance with strategic and technical consulting, deployment, and customization services.

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How to Buy

Call Us

U.S. or Canada: 1-866-GO-AVAYA

All Other Locations: 1-908-953-6000