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Products

Contact Center :
Performance Management

Results Display

Product

Avaya Aura® Workforce Optimization

Avaya Aura® Workforce Optimization helps businesses balance efficiency and effectiveness by using the contact center strategically. This analytics-driven offering lets users capture, analyze, and act on information to improve workforce performance and customer service processes.

Product

Call Management System

Diseñado especialmente para empresas con operaciones complejas en los contact centers y con un alto volumen de llamadas, el Sistema de Gestión de Llamadas es una aplicación de base de datos, de administración y de informes que contribuye a que las empresas identifiquen las cuestiones operativas y to

Product

Contact Analyzer

Contact Analyzer provides detailed, flexible, customizable contact center reporting that complements Avaya Call Management System summary level reporting.

Product

Desktop Wallboard

This service enables supervisors to enhance contact center effectiveness by delivering real-time performance data and instant messages directly to agent workstations.

Product

IQ

The Avaya IQ contact center unified reporting and analytics platform consolidates data from Avaya customer service solutions and enterprise business resources, to deliver insights into both customer and agent activity.

Product

Operational Analyst

El entorno del software Analista Operativo permite que los contact centers de canales múltiples analicen la información de rendimiento (tanto en tiempo real como histórica) en distintas ubicaciones y desde diferentes plataformas de vendedores.

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