Avaya Aura® Performance Center

End-to-End Reporting and Analytics

Overview

TRANSFORM YOUR DATA INTO BUSINESS INTELLIGENCE

Gain insight into your overall customers’ experience as well as your organization’s performance. Through this unified, end-to-end reporting and analytics platform, you can distill business intelligence from large volumes of data, and discover not only what has happened, but also why it happened.

1. Analyze the Voice of the Customer

Identify key words and phrases in your recorded voice content with advanced phonetic search technology. Use the data to improve the customer experience, regulatory compliance, and business development. Get quick access to reports through a web-based interface.

2. Analyze Contact Center Trends

Collect and analyze volumes of detailed data about how customer calls flow through your contact center, from queuing and routing to a caller’s interaction with the agent. Use the analysis to decide how to optimize contact center performance and the customer experience.

3. Access Information at a Glance

Analyze information using performance dashboards. Drill down from a top-level overview through the team level, and down to an agent-level. Customize your dashboards to suit your business needs.

One Unified Solution With Avaya Aura Performance Center
Avaya Aura Performance Center

Increase the Power of Your Data

Gather data across your contact center operations into a single, core platform for processing and business analytics. Integrate with Oracle Business Intelligence Enterprise Edition for reporting and analytics.

Gain Customer and Business Insight

Help your business analysts, business users, and executives better understand and improve your customers’ experience and business performance with Avaya Contact Flow Analytics and Avaya Speech Analytics.

Avaya Contact Flow Analytics and Speech Analytics

EXPLORE MORE AVAYA CONTACT CENTER PRODUCTS

CONTACT CENTER MANAGED SERVICES

High performance contact centers need quick speed of answer and unwavering availability and reliability. Avaya has specialized knowledge to manage complex contact center technologies.

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How to Buy

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All Other Locations: 1-908-953-6000