Customer Experience Management
A revolution is underway in customer service, being driven by new generations of consumers, new modes of communication, and consumer adoption of social media. To address these changes, companies need an end-to-end approach to managing their customer experience that helps them leverage the latest in best practices and enabling technologies alongside their existing resources.
Customer Experience Management is the driving force for the Avaya Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience.