The world is social. Is your contact center keeping up?
Exceptional customer experiences. Every time. In every channel.
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Palm Coast Data Case Study.
Customer Experience Management
A revolution is underway in customer service, being driven by new generations of consumers, new modes of communication, and consumer adoption of social media. To address these changes, companies need an end-to-end approach to managing their customer experience that helps them leverage the latest in best practices and enabling technologies alongside their existing resources.
Customer Experience Management is the driving force for the Avaya Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience.
Avaya Aura® Contact Center Demo
See how Avaya helps you keep up with an evolving business environment by focusing on experience management. Experience management lets customers contact you through multiple media types, improving agent and supervisor efficiency, and your customer service overall.
Proactive Outreach Manager Demo
Proactive Outreach Manager helps you get the most out of your technology investment―reducing costs while elevating the customer experience. Solutions like automated welcome e-mails, notification calls, and text reminders contribute to increased customer satisfaction and revenues for your business.
Contact Center Control Manager Demo
See how Contact Center Control Manager provides seamless integration with centralized administration to the Avaya Aura® Contact Center Suite.
Workforce Optimization Demo
Watch an overview of Avaya Aura® Workforce Optimization, an analytics-driven solution that helps organizations capture, analyze, and act on data to improve workforce performance, customer interactions, and customer service processes.