Proactive Outreach Manager enables organizations to create and execute automated outbound voice, email, or SMS text campaigns that let users to immediately choose a self service option or interact with a live agent.
Proactive Outreach Manager builds on the best-in-class capabilities of Avaya Proactive Contact and Avaya Voice Portal. This combination provides an open, scalable, high-availability solution that simplifies outbound campaigns to help reduce costs, capture more revenue, and improve customer satisfaction.
Avaya Voice Portal
Voice Portal is Avaya’s open standards-based IVR platform for automating inbound and outbound speech and multimedia applications. Voice Portal comes with highly scalable, high-availability architecture as well as robust management and reporting features. Voice Portal helps to reduce costs, simplify operations, and maximize uptime of mission critical customers service.
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Avaya Dialog Designer
Dialog Designer is a Java-integrated self-service development environment that helps businesses create speech, touch-tone, voice, and video self-service applications quickly and easily.
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