Recent Articles

Avaya Article Thumbnail

Avaya Oceana: Riding the Next Wave in Customer Experience

  • Laura Bassett
  • October 27, 2016 | 3 minutes to read
  • Earlier this month, the CFI Group, which issues the annual American Customer Satisfaction Index, issued the Contact Center Satisfaction Index (CCSI). Here are some of…
Avaya Article Thumbnail

How Wi-Fi Location-Based Services Can Step Up Your Public Safety Game

  • Greg Deffenbaugh
  • October 27, 2016 | 6 minutes to read
  • My first job out of college was working on Sonar Systems for the U.S. Navy. Modern sonar systems passively listen in the ocean to identify…
Avaya Article Thumbnail

As Consumer Tech Remakes the Workplace, a Thoughtful Security Strategy Is the Best Defense

  • Adrian Brookes
  • October 26, 2016 | 5 minutes to read
  • I think we’d all agree the business landscape has changed dramatically over the past two decades. Think back to the last time you wrote a…
Avaya Article Thumbnail

IP Office Leads the Way: How Doubling Down in One Product Area Can Drive Best Practices

  • Dave Gudmundson
  • October 21, 2016 | 4 minutes to read
  • Just over a month ago, we released the latest version of Avaya IP Office, one of the most popular SMB/MM UC systems on the market…
Avaya Article Thumbnail

Heads in the Cloud: Digital Natives and Unified Communications

  • Eric Ryan
  • October 21, 2016 | 3 minutes to read
  • Millennial—a four-syllable word that may as well be a four-letter one. Millennials are polarizing, and everyone seems to have an opinion about Gen Y, especially…
Avaya Article Thumbnail

Avaya and IAUG: Coming Together for a Better User Group Experience

  • IAUG Guest Bloggers
  • October 20, 2016 | 2 minutes to read
  • Marilyn Shuck serves as a Director on the IAUG Board, president of the Puget Sound Avaya Users Group, and as a UC Engineer at the…