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Partners | By Jon Alperin | 17 May 2012
Introducing the DevConnect Marketplace (and some new Select Products)
Whether you are a large enterprise or small business, interested in healthcare or hospitality solutions, or just need some headsets and accessories to support your workforce, the new DevConnect Marketplace [www.devconnectmarketplace.com] offers a "one-stop" shop to discover, search and explore compliance-tested solutions from DevConnect Technology Partners. The DevConnect Marketplace features the latest DevConnect Compliance Tested solutions and the newest DevConnect Technology Partners, offering access to solution information, case studies, video overviews, technical resources like DevConnect Application Notes, even feedback on the solution from other Avaya customers. We're also announcing some additional DevConnect Select Products this week, which are naturally featured in the DevConnect Marketplace as well. ...more
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Many of us feel a slight cringe of uneasiness when folks start talking about COPS and governance. It conjures up visions of restraint, rules, and reprimands. In the world of IT, COPS (Communications Outsourcing and Professional Services) and governance go hand-in-hand. Think of it as protection for all parties involved. As much as we often want to "break the rules," the first thing we have to realize is that there are rules that are put in place to ensure a common understanding of expectations. Understanding expectations is the 2nd golden rule. The 1st golden rule is actually creating the expectations. ...more
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What is your relationship with your personal finance providers? Is it indifference or perhaps active engagement? Whatever end of the spectrum you fall, what would......more
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QUESTION: What single question to 50 people has 17 different answers and 33 "What was the question again?" ANSWER: "What is your state legislation for......more
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This week we announced the addition of new senior management including a new member of the Avaya Executive Council. In the past few months,......more
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I'm writing this blog from ICMI's annual ACCE conference in Seattle, so today's blog will expand beyond home agents to the larger contact center landscape.......more
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The immediate question was "How could this happen?" The initial suspect being the new VoIP system installed last December by Broadvox. or the VPC provider providing E911 connectivity. As usual, the press sees "E911 failure" and "Voice over IP" in the same sentence, and they immediately draw the conclusion that the two technologies are related and at fault of the problem. Even Manhattan Police Chief Howard Martin responded, "it had nothing to do with us, it was a problem at the school." ...more
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American money is not really well designed. It's hard to use, at least in comparison to Canadian money. No, this article isn't about economics. It's about taking care to design for usability....more
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