Recent Articles

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Avaya Demos Wireless Location Based Services at Avaya ENGAGESM Dubai

  • Greg Deffenbaugh
  • December 9, 2016 | 5 minutes to read
  • Wireless Location Based Services (WLBS) are usually discussed in the areas of customer or guest engagement. However, there are also valuable use cases in the…
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5 Key Steps to Modernizing the Federal Government

  • Jerry Dotson
  • December 9, 2016 | 2 minutes to read
  • Modernizing the communications systems of government agencies creates significant challenges—and opportunities—for the new Administration. Key to improving services for the estimated 324 million Americans, the…
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How Do You Create a Tech-Driven Guest Experience?

  • Robert K. Mitton
  • December 8, 2016 | 5 minutes to read
  • Hospitality, one of the world’s most prevalent and influential industries, is using tech-driven guest experiences to boost success. In addition to the usual business trips…
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Leveraging Big Data to Fine Tune Customer Experiences

  • Laura Bassett
  • December 6, 2016 | 6 minutes to read
  • Whether you realize it or not, big data is at the heart of practically everything we do today. Billboard companies, for example, are now leveraging…
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Quiz: Do You Know How to Choose the Right Support Services Provider?

  • Sandra Thomson
  • December 5, 2016 | 4 minutes to read
  • All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT…
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Serving Customer Buying Patterns Means Our Partners are “Living on the Edge”

  • Fadi Moubarak
  • December 1, 2016 | 3 minutes to read
  • Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. Technology solutions are more than mere infrastructure investments, they…