Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.
Jon Alperin leads the Avaya DevConnect program--Avaya's global developer and technology partner program--leveraging a background as an application developer, solution architect, and product manager for the telecom and high-tech industries. Since joining Avaya in 2001, he has also supported the company with roles in corporate strategy, marketing and alliance development.
Mohamed is a security evangelist based out of Avaya’s offices in Dubai. He has more than 13 years of IT industry experience, primarily in the unified communications and UC security arena. Earlier in his career, Mohamed served in various roles at Cisco before joining Verizon Business as the Chief Architect of the company’s UCCaaS solution. Mohamed holds a BEng (Hons) degree in Computer Networking from the University of Greenwich and the highest level of CCIE certification in Unified Collaboration. He is a subject matter expert in UC security, Avaya Session Border Controller and the cloud. He works closely with Avaya’s VIPER Lab, which conducts security assessment and penetration testing.
Gary Barnett is senior vice president and general manager of the Engagement Solutions business unit at Avaya. In his current role, Barnett has responsibility for Avaya's customer engagement, team engagement and mobile engagement portfolios. Gary was a founding engineer at Octel, the founder and CEO of Prospect Software, and later served as president and CEO of Aspect Communications.
Laura Bassett is the Director of Marketing for Avaya’s Customer and Team Engagement Solutions. Laura oversees all aspects of marketing including business planning and strategy, market research and awareness, product marketing, and engagement for current and next generation Unified Communications and Contact Center solutions. Laura has over 20 years’ experience in applications consulting, development and delivery. She has a BSBA in Computer Science and an Executive MBA from the University of Florida.
Steve is responsible for overseeing revenue and coverage for all global channel routes (Alliances, Service Providers, Systems Integrators, Distributors, Resellers) at Avaya. He defines the global go-to-market tactics for Avaya's position in the midmarket space. He helps strategize for Avaya's continued growth with its best-in-class SaaS solutions.
As IT Architecture & Systems Senior Director at Avaya, Michael focuses on cloud and transformational enterprise solutions, producing business-driven IT and converged IT architecture. Among many awards, Michael received National recognition as Innovator of the Year (2009) by Red Hat and by NetApp (2012) and was issued a patent related to networking technology in March 2016.
Markus Bornheim is a consultant sales engineer for Emergency Services & Public Safety at Avaya. Markus’s 30-year career builds on business analysis combined with architectural views and technologies for Contact Centers and Enterprise UC environments. Markus is an active member of EENA and NENA, and consultant to the Advisory Board of the German-European Commission for Civil Protection e.V.
As Avaya Director – Corporate Solutions Technologist, Adrian has 28 years’ experience innovating, directing, and leading organisations to adopt different ways of working to achieve their business goals primarily through the use of emerging technology. He has a proven record in accurate forecasting, resource management, engagement management, delivery, and transformational/restructuring projects.
For more than two decades Castleman has been building communications companies. Among his accomplishments: partner at Capital Factory, Bell Labs’ first Entrepreneur in Residence, and Founder and CEO of Vobi. He has a BS in Architecture from University of Texas at Austin and studied Linguistics at Georgetown University.
David Chavez is a Vice President in the Office of the CTO, responsible for Architecture and Consulting. Having 25 years of experience and holding 76 US patents, David is responsible for Avaya’s award-winning and market-leading IP communications architecture and the creator of the Avaya Aura(R) architecture. He has a B.S. in Computer Science and Mathematics from New Mexico State University and an M.S. in Mathematics from Colorado State University, with some executive education from Stanford Graduate School of Business.
To extend the viewpoints and information we present in Avaya Connected, we occasionally invite Avaya customers, business partners, industry experts, and users to share their observations, reviews, and results of the Avaya solutions and technology that they work with every day.
Randy Cross is the Sr Director of PLM for Fabric & Infrastructure products at Avaya. He drives Fabric strategy, Cloud solutions, and SDN. Randy has 17+ years’ industry experience, including design and operation of networks in mission-critical environments. He has two CCIEs and is active in emerging trends and standards for infrastructure and real-time applications.
Miles leads Avaya's Midmarket practice across Canada, Central and Latin America, focusing on transitioning companies to Avaya solutions available on premises and in easy-to-use, competitive cloud subscription models. Miles's background includes distribution, VAR, and regional sales leadership in Canada, Australia, and South America.
Greg Deffenbaugh focuses on Wi-Fi Location Based Services and Software Defined Storage Networking. Greg has spent the last 32+ years working in real-time systems, software development, and technical sales, including 18 years in enterprise storage, including both SAN and NAS technologies.
A Unified Communications and Collaboration Cloud Evangelist with Avaya, Henry Dewing has spent more than a decade as an advisor to the telecommunications industry in roles, including Managing Consultant at AT Kearney, Principal Analyst at Forrester Research, and leadership roles at Nokia, Intel, Compaq Computer, and Bell Atlantic.
In his position as Global Director - CTO Office for Enterprise Business Solutions, Fab helps define and drive customer business critical solutions, leveraging Avaya’s Software Defined Architectures including SDN to develop Smart Enterprise Solutions. Over the last 30 years, Fab has held various senior-level positions at companies such as Dell, Sidus, Antares & Bell Canada.
Mark J. Fletcher, ENP, is Avaya's Chief Architect for Worldwide Public Safety Solutions. With a telecommunications career spanning three decades, Fletch defines the strategic roadmap for Avaya's Next-Generation Emergency Services solutions while providing thought leadership to the industry. He represents Avaya on the NENA Institute Board, and was recently appointed to the FCC Task Force on Optimal PSAP Architecture and the FCC Disabilities Advisory Committee, where new ideas and innovations for urgent response and community engagement are brought together to deliver a smarter and safer environment.
Amy Fliegelman Olli’s career spans almost 30 years and covers legal, governance, compliance, internal audit, security, risk management and controls. In 2010, Amy was the winner of Burton’s Legends in Law award. In 2011, she was named by the Diversity Journal as a “Woman Worth Watching.” She was also a 2014 winner of the Aiming High Award from Legal Momentum.
Darren Giacomini is the Director of Video Networking at Avaya. He has spent more than 19 years in the IT field, specializing in designing and implementing high-availability network infrastructures to support real-time video surveillance applications. Prior to Avaya, Darren spent 8 years as the Lead Network Architect for Pelco.
Glembocki is responsible for driving Avaya enterprise-wide initiatives and programs to systematically ensure product and service quality and drive current-state improvements. In previous roles, he’s led substantial improvements in quality systems, R&D, manufacturing, product reliability, and product development transfer systems.
Dave is responsible for advancing the Group’s Enterprise, Commercial and Government impact across the business and ensuring tight ties with go-to-market and corporate strategy. Dave has 30+ years’ experience in management at leading technology companies spanning networking, optics, solar equipment and government sectors.
Sanjeev is responsible for accelerating the growth of Avaya Professional Services through innovative industry specific solutions and offers that help customer leverage their communications solutions to optimize their business processes. Sanjeev has full accountability for the offer P&L and is responsible for offer management, marketing, partnerships and go to market. Sanjeev has over 17 years in the industry with a track record of success in driving both mature businesses as well as new business ventures. Sanjeev holds a MSc in Computer Science from the University of Saskatchewan in Canada and a Bachelor of Engineering from the NIT in Trichy, India.
Bernard Gutnick is the Senior Director of the Engagement Evangelist organization at Avaya. His team's charter is to drive adoption of the company's suite of engagement solutions. Prior to joining Avaya, Bernard held senior leadership positions at ShoreTel, TerreStar Networks, Sylantro Systems and Covad Communications.
Mark Hankel is a network architect at Avaya where he is responsible for driving certifications such as Common Criteria and JITC, which have enabled Avaya’s full product portfolio to be offered on the DoD approved product list. A 20+ year Networking industry veteran, Mark started his career at Cabletron, then moved to Baynetworks, which later became Nortel, then Avaya.
Karen Hardy, Vice President of Product & Business Management at Avaya, is a 20+ year business communications industry veteran who currently oversees product management for Avaya’s market-leading contact center technologies.
Alan Hase is the Vice President of Avaya’s Unified Access Research, Development and Product Management organization. Alan is responsible for the strategy and execution of Avaya’s Mobility, Identity and Access Switching products. Alan has been in the technology industry for over 20 years with 15 years of experience at Cisco.
Lee Ho is Director of Digital Marketing for Avaya. Lee is responsible for a variety of strategic marketing disciplines, which include demand generation, messaging and positioning, solution launches, digital content and creative. Lee’s career spans 20 years of leadership experience in enterprise software marketing and startups. He also has extensive experience in product management, strategic alliances and change facilitation.
The International Avaya Users Group (IAUG) is the largest independent organization serving Avaya customers. IAUG members have access to industry leaders and Avaya experts, and attend networking and training events. In their guest postings for the Avaya Blog, leaders and members discuss what they’re doing, planning, and learning as they implement Avaya technology.
Jeff has held key management positions within the collections industry throughout his 23-year career. Jeff is responsible and accountable for all day-to-day operations at Common and plays an integral part in developing and executing the company's long-term strategies.
Susan Keys is the Vice President of Avaya Government Solutions. With more than 30 years’ experience in the government technology industry, Susan is responsible for managing and leading all aspects of Avaya’s Federal Government business, including sales, services, support and strategy. Prior to Avaya, Susan held federal sales leadership positions at Riverbed, Oracle, and Cisco.
Carl Knerr is the Director of Service Adoption, helping customers maximize the value of their Avaya support coverage. Carl has 14 years of experience with Avaya in R&D, Professional Services, and Support. He has a BA in Computer Science from Duke University and an MBA from WPI.
Christina (Rohall) Knittel manages corporate communications at Avaya, where she oversees U.S. media relations, thought leadership, and crisis communications. Christina is a technology PR vet with nearly 20 years of experience representing Silicon Valley-based companies, including Juniper Networks, Symantec, VeriSign, Hyperion, NetSuite, PeopleSoft, and others.
Jen Lau is an internal communications manager at Avaya, responsible for global communications to the company’s diverse employee base. Jen has a background in HR and came from the federal space, starting her career at Avaya Government Solutions. She has a B.A. in Communications from George Mason University. When not working virtually for Avaya, she spends her time answering to the name of (super) mom.
Cynthia Loosley captures and promotes Avaya customer, partner and sales success stories, as a member of the company's evangelist team. Cynthia has launched more than 15 major enterprise products worldwide, and served in dozens of executive marketing, product management and customer development roles, in both startup and established tech companies over 20 years.
As VP of Strategy and Technology for Arrow Systems Integration, David is responsible for predicting the future and working with the various teams within Arrow Systems Integration and their customers. He is a nationally-recognized authority on integrated communications solutions, and was instrumental in developing one of the largest and most talented technical teams within the industry.
Morag Lucey is Chief Marketing Officer at Avaya. Morag's career spans 30 years in marketing, sales and general management in the technology and telecommunications space. Morag spends her free time mountain biking, running, sailing & golfing. She, her husband & their two grown children enthusiastically seek action-packed adventures.
Ioan MacRae is head of EU Midmarkets. In this role, MacRae is responsible for driving Avaya’s midmarket presence and increasing market share across the EU region. MacRae works closely with the EU sales team and Avaya partners to encourage the adoption of Avaya’s midmarket portfolio, improve sales cycles and go-to-market strategies. MacRae has a wealth of sales and management experience, both in the UK and overseas. Most recently, he was General Manager, UK, Ireland and Greece for Westcon Group.
Timothy Mak has nearly 20 years of experience in Information Technology. As the Managing Director of Avaya Hong Kong & Taiwan, he is responsible for marketing, sales, and business development in this market. Prior to this appointment, Mak was the Managing Director of Avaya South Korea, responsible for driving Avaya business in the country. Previously, Mak served as General Manager for Avaya’s CRM business unit for the Greater China region, based out of Hong Kong. Mak is a graduate of the University of London and majored in Computing Industry.
Sunil Menon has more than 20 years of experience driving innovation and execution in the areas of data & telecommunication networks, security, identity, and machine learning. A holder of multiple patents in networking and security, Sunil is currently driving strategy and development for Avaya’s SDN IoT framework.
Patti Moran is Senior Director, WW Channel Development and Activation. In this role, Patti oversees Avaya’s go-to-market strategy, identifying the gaps and formulating action plans to ensure optimal channel coverage and capability globally. She leads global partner recruitment and development, while building the programs and initiatives needed to activate the channel community, increase customer satisfaction and drive revenue through the Avaya channel.
Mohammad Nezarati founded Esna Technologies in 1989 to deliver innovative communications and collaboration solutions to enterprise customers. He served as both CEO and Chief Technologist for Esna, and was the primary architect and developer of the company’s first award-winning UC solution, Officelinx. Mohammad has more than 25 years of leadership experience and has been honored with the Canadian CTI Pioneer award for his experience in the messaging and communications industry. In 2015 Avaya acquired Esna and Mohammad served as the VP and GM of Team Engagement Applications. Presently he leads Zang, Inc. a wholly owned subsidiary of Avaya.
Laurent Philonenko is Senior Vice President of Corporate Strategy & Development and CTO at Avaya, a leading provider of solutions that enable customer and team engagement. In this role, Laurent is responsible for the development and execution of Avaya’s short- and long-term growth and engagement strategies. As part of his focus on Avaya growth strategies, Laurent has oversight of M&A, Avaya Labs, architecture and consulting groups, as well as the Avaya DevConnect developer program and technology partnerships.
Andrew Prokop is the Director of Vertical Industries at Arrow Systems Integration. Andrew is an active blogger and his widely-read blog, SIP Adventures, discusses every imaginable topic in the world of unified communications. Follow Andrew on Twitter at @ajprokop.
As UK Managing Director, Steve supports Avaya channel partners and customers at the local level. At Avaya, Steve has worked with EU Service Providers, Systems Integrators, partners and customers. He has 25+ years’ experience in the technology industry.
Marc Randall is Senior Vice President & General Manager, Avaya Networking. In this role, Marc oversees the foundation for the data networking business with a focus on growing the networking business into a world class innovative market leader. Marc joins Avaya from Cisco Systems, where he was most recently vice president & general manager of the Scalable Network Business Unit. Previously, Marc held senior positions including president and CEO of Force10 Networks and senior vice president at Brocade Communications. Marc has a B.S. degree in Electrical Engineering Technology from DeVry University Phoenix.
Bob Romano is the Vice President of Video Marketing at Avaya, where he is responsible for positioning, messaging and product marketing for video solutions. He previously served as the Vice President of Global Marketing at Radvision, which was acquired by Avaya in mid-2012.
Ronald is Vice President for Northern Europe His territory covers Germany, United Kingdom, Netherlands, Nordics, Ireland, Belgium and Luxembourg.
Ronald’s focus will be to continue driving strong change within Avaya, championing its customer first culture, motivating his team towards delivering the digital transformation goals of their customers, and building a solutions-selling approach that aligns teams from across Northern Europe.
Michael Runda is Senior Vice President and President, Avaya Client Services, which includes regional execution and global offers for Avaya's holistic suite of support, professional, and managed services. Previously, Mike was vice president of Avaya Global Support Services. His accomplished career in the technology industry has spanned 30+ years with Fortune 100 companies.
Eric Ryan is a member of the Global Management Development Program (GMDP) at Avaya. Since starting at Avaya two years ago as an intern, Eric has had a chance take on a variety of roles, most recently joining the Employee Engagement team. He has a B.A. in Communications from The College of New Jersey.
Andrea "Andy" Steen specializes in leading internal and external strategic communication initiatives with an expertise in managing and developing high-performing communication teams and social, digital, mobile-led business solutions. She also leads Avaya’s Sports Marketing Team. Follow her at @andydances.
As Senior Marketing Manager of Avaya Global Support Services, Sandra has been in the telecommunications industry for over 25 years in a wide range of roles, including data network engineering, sales engineering in carrier and enterprise markets, competitive intelligence, vertical marketing, and network analysis.
Roger has over 25 years of experience as an engineer, architect and technology products visionary, with a career-long focus on the generation, initiation and evangelism of breakthrough solutions that “disrupt the status quo.” His technical specialties include voice/video over IP , UX/UI user experiences, cloud-based, SaaS software solutions, real-time media software APIs/SDKs, agile software development and product ownership.
Savio Tovar Dias has 18+ years’ experience in the Communications industry, spanning AT&T, Lucent Technologies, and currently Avaya. He leads Technical Operations for Avaya in Asia, Middle East, Africa, Turkey, India, China and Russia. Savio puts focus on customers’ consumption of technology and driving new channel models based on XaaS, Cloud, and Managed Services.
Paul Unbehagen is Avaya Networking’s Chief Architect. He has over 15 years of experience in networking technology and an active member of IEEE and IETF. He owns 24 networking patents and is co-author of the IEEE 802.1aq specification for shortest-path bridging.
For over seven years, John Waber has been teaching Avaya products, such as Communication Manager, System Manager and Session Manager, first with Avaya Learning, and now with Prism Learning, offered by Arrow SI. When not entertaining students with his energetic presentations and cheesy imitation of a Scottish brogue, John scours Avaya documentation for valuable technical tidbits to insert in the courseware. John cites his friend and co-worker, Andrew Prokop, as the inspiration for his blogging.
Kellie Walenciak has been with Avaya since 2004. She presently leads the Employee Engagement team where she’s able to flex her creative muscles and nurture her love of the written word. When she’s not writing, editing or brainstorming, Kellie enjoys hiking, travelling, the ballet and the occasional political debate.
Jaime Weaver is a Senior Manager, Market Communications in Avaya’s Networking Business Unit. Prior to Avaya, Jaime ran the Database Marketing and Direct Marketing groups at Nortel, and participated in the Financial Leadership Development Program. Jaime has a finance degree from Weber State University and an MBA in Marketing from Vanderbilt University.