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  • Avaya execs had the Avaya Flare® Communicator application on their desktop just a few weeks after coding started. This feels overly courageous. But it's just an inherent part of the Agile development process. A goal is to get hands-on customer input early and often....more

  • People who know me, will probably tell you I have a little gambler in me. It might be from years of poker playing or enjoying......more

  • Many people carry 'smart' devices today, We can send video, text and pictures to our friends. But what about 911? Some Apps claim to have the answer, but Public Safety has another opinion. Is this viable new technology? Or just techno-bable rhetoric that is becoming all too common with the emergence of #NG911....more

  • Every once in a while, a trend resonates closely with the needs of IT professionals - driving many discussions in the press and across the......more

  • French composer Claude Debussy is famous for his quote "Music is the space between the notes." Classical pianist Arthur Schnabel phrased it similarly "The notes......more

  • With today's announcement of Avaya's Flare® Communicator for Apple iPad* Tablets, Avaya continues to bring enterprise communications to your fingertips. This article authored by Avaya's UC Clients Portfolio Lead, Praveen Mamnani, gives insight into Avaya's plans...more

  • When you're implementing an E911 remediation project, what is the Emergency Response Location (ERL), which is the granularity you are providing to the PSAP? Also, you need to consider, the level of granularity you provide to your internal first responders or security staff. This is where people get confused and don't realize the level of granularity can be different....more

  • I certainly cannot condemn the Michigan Public Services Commission. After all, they did enact legislation that will address the problem of locating callers behind a corporate PBX. What I would have liked to have seen however, is immediate compliance required for new systems purchased, along with a generous waiver of five years for existing systems. ...more