2 Articles Tagged web

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Old School Communication Methods Still Rule! (Sometimes)

  • Luke Stangel
  • July 2, 2013 | 3 minutes to read
  • I'm not talking about Morse code, smoke signals, semaphore flags or even Aldis Lamps (look it up). These were already extinct by the time I was…
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The Four Ways That Contact Centers Are Innovating

  • Luke Stangel
  • March 19, 2013 | 3 minutes to read
  • "The UC (Unified Communications) wave has passed; we're back in control," joked analyst Sheila McGee-Smith at the beginning of her Monday panel discussion on the…