3 Articles Tagged video customer service

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Mayday and Drones: How Amazon Wins and Loses At Customer Service

  • Luke Stangel
  • December 16, 2013 | 4 minutes to read
  • Amazon is ending 2013 on a curious note. Just a few months ago, they wowed customers and garnered praise for their launch of Mayday, an…
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How WebRTC Could Usher in the Era of Video-Enabled Customer Service

  • Luke Stangel
  • December 2, 2013 | 3 minutes to read
  • Simple, near-instant customer service still eludes most Internet retailers (maybe you are experiencing that frustration this Christmas shopping season). This is a shame. At Avaya,…
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Today's Asian Consumers *DO* Demand Great Customer Service

  • Luke Stangel
  • November 20, 2013 | 3 minutes to read
  • I spent most of the 90s in Asia - Taiwan and Hong Kong - so I can say with some authority that customer service back…