32 Articles Tagged Video

Avaya Article Thumbnail

Has WhatsApp Video Missed a Trick?

  • Savio Tovar Dias
  • November 23, 2016 | 2 minutes to read
  • In today’s mobile-led world, there is no doubt that messaging apps are becoming the preferred means to communicate with friends, family, and even work colleagues.…
Avaya Article Thumbnail

Lethal Tech Combo to Fight Crime

  • Iman Ghorayeb
  • May 4, 2016 | 6 minutes to read
  • With tough economic conditions, high crime rates are adding to a climate of risk and uncertainty. While CCTV systems are support to protect schools, banks…
Avaya Article Thumbnail

7 Things to Review When Choosing Midmarket Video as a Service

  • Pat Patterson
  • October 5, 2015 | 5 minutes to read
  • Increasingly, midmarket companies are demanding Op-Ex, cost-effective cloud solutions that are tailored to the needs of their business. We first identified this trend back in…
Avaya Article Thumbnail

4 Key Drivers for Deploying Video in Contact Centers

  • Pat Patterson
  • September 30, 2015 | 1 minute to read
  • Everybody has a preferred means of communication. In fact, sometimes, how we prefer to communicate can identify our generation. When choosing how to get answers…
Avaya Article Thumbnail

Top 6 Communications Services Trends of 2015 – Midyear Review

  • Pat Patterson
  • August 4, 2015 | 5 minutes to read
  • In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…
Avaya Article Thumbnail

6 Benefits of Cloud-Based Video Conferencing

  • Henry Dewing
  • July 14, 2015 | 5 minutes to read
  • “Savvy corporations will collaborate with the empowered people. Savvy corporations that want to benefit from [the sharing economy] ... will collaborate with these empowered people,…
Avaya Article Thumbnail

The Top 3 Advantages of Video Communications in Today's Workplace

  • Bernard Gutnick
  • June 11, 2015 | 3 minutes to read
  • It’s often said that a picture is worth a thousand words. After joining Avaya and hiring a dozen people to work for me around the…
Avaya Article Thumbnail

4 Things to Watch Out For When Rolling Out Video in Your Contact Center

  • Pat Patterson
  • May 5, 2015 | 4 minutes to read
  • Video-based customer engagement has continued to gain traction in the market each quarter since mid-2013, when Avaya Client Services President Mike Runda named it a…
Avaya Article Thumbnail

The Key to Driving Actionable and Profitable Business Outcomes with Video

  • Mohammad Nezarati
  • March 18, 2015 | 5 minutes to read
  • Nearly every business today has some form of video capability for communicating and collaborating. Once an expensive, standalone solution used exclusively by higher-ups, video has…
Avaya Article Thumbnail

2015: The Year of Power to the Consumer

  • Luke Stangel
  • March 9, 2015 | 3 minutes to read
  • 2014 has been the first full year of my current job. It's been a time of rapid change, not just for me, but for the…
Avaya Article Thumbnail

6 Developing Communications Services Trends to Watch in 2015

  • Pat Patterson
  • October 20, 2014 | 3 minutes to read
  • Is it 2015 already?? It is, if you are an IT manager in the final stages of budgeting and allocating. With a new year comes…
Avaya Article Thumbnail

Being READY for Disaster with Communications Solutions

  • Mark J. Fletcher, ENP
  • October 2, 2014 | 15 minutes to read
  • Being ready for disaster includes keeping a business operating even when employees may be forced to work remotely. The Avaya SCOPIA solution offers real time…
Avaya Article Thumbnail

4 Video Conferencing Lies Everyone Thinks Are True... But Aren’t

  • Luke Stangel
  • September 9, 2014 | 1 minute to read
  • Video conferencing is too complicated, too time-consuming, too tech-specific and too low-quality for company-wide adoption… right? Wrong! Avaya’s own employees use Avaya Scopia®--the company’s premier…
Avaya Article Thumbnail

10 Questions to Help You Identify the Ideal Private Cloud

  • Pat Patterson
  • September 3, 2014 | 4 minutes to read
  • Companies with contact centers are migrating to the cloud at an even faster pace than we previously noted in June. Many others are moving from…
Avaya Article Thumbnail

A WebRTC Security Primer

  • Andrew Prokop
  • July 15, 2014 | 3 minutes to read
  • There are a number of reoccurring themes in my blog articles and security is near the top of the playlist. If you’ve been a long…
Avaya Article Thumbnail

Avaya Diagnostic Server Delivers Unprecedented Network Visibility

  • Sandra Thomson
  • May 15, 2014 | 2 minutes to read
  • Have you ever worked on a trouble ticket from a contact center agent reporting poor audio quality and you can’t seem to pinpoint the root…