103 Articles Tagged Unified Communications

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Heads in the Cloud: Digital Natives and Unified Communications

  • Eric Ryan
  • October 21, 2016 | 3 minutes to read
  • Millennial—a four-syllable word that may as well be a four-letter one. Millennials are polarizing, and everyone seems to have an opinion about Gen Y, especially…
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E911’s Fatal Flaw is Lack of Location Data—How Avaya Breeze Can Solve

  • Markus Bornheim
  • September 28, 2016 | 6 minutes to read
  • The night of her husband's death, Alison Vroome did everything she knew to be right. She grabbed her phone, called 911 and told the operator…
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Kari’s Law Progress: Texas to implement new 911 Law

  • Mark J. Fletcher, ENP
  • August 10, 2016 | 2 minutes to read
  • 983 days. 983 days since a little girl lost her mother after a brutal stabbing, because the motel she was staying in required her to…
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Avaya Named a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure

  • Gordon Blackie
  • June 2, 2016 | 1 minute to read
  • Avaya is honored to be recognized as a leader in Gartner's Magic Quadrant for Contact Center Infrastructure worldwide. Avaya has been the only vendor having…
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Coaching your way to success: Is there something in England’s approach to the Six Nations for businesses?

  • Ioan MacRae
  • May 20, 2016 | 4 minutes to read
  • Following England’s unceremonious booting out from its own Rugby World Cup just a few months ago, the team certainly had a lot to prove in…
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Digital Transformation Begins and Ends with the Customer

  • Laurent Philonenko
  • May 10, 2016 | 8 minutes to read
  • Being a consumer today can be frustrating. We are armed with uber powerful, smart devices that encourage multitasking from anywhere there is a connection. But…
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Increasing Security Assurance for the Internet of Things

  • Mark Hankel
  • May 9, 2016 | 2 minutes to read
  • There’s a growing spectrum of benefits and concerns organizations and individuals face as the Internet of Things (IoT) evolves. On one hand, the increasing connectivity…
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Zang Serves Up a Special Delivery for Your Mom this Mother’s Day

  • Christina Knittel
  • May 5, 2016 | 2 minutes to read
  • Mother’s Day is the one day in the U.S. when the most phone calls are made. According to this cool Mother’s Day Facts site, 122…
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Next time you visit Dubai, take a public transport

  • Areff Mohammed
  • May 4, 2016 | 3 minutes to read
  • With happiness being a key focus in Dubai, government agencies are looking towards contributing to the goal of raising the quality of life of customers…
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The Future of Intelligent Headsets: Avaya, Plantronics Expand Strategic Partnership

  • Luke Stangel
  • December 3, 2015 | 3 minutes to read
  •   In the age of the Internet of Things (IOT), it’s all about intelligence: smartphones, smart watches ... and, thanks to Avaya and Plantronics, smarter…
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Understanding Avaya Aura SIP Registration

  • Andrew Prokop
  • December 1, 2015 | 5 minutes to read
  • “Let’s start at the very beginning/a very good place to start/when you read you begin with A B C/when you sing you begin with Do…
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You Say You Want an Evolution? Well, Ya Know… *

  • Cynthia Loosley
  • October 7, 2015 | 2 minutes to read
  • As technologies go, there’s little glamor or excitement in those that have stood the test of time. Today, the spotlight shines brightly on the latest…
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Open, Mobile Engagement Powering the Customer-Driven Revolution

  • Laurent Philonenko
  • September 15, 2015 | 4 minutes to read
  • The idea of digital convergence is not new. CIOs have been on a quest to create a converged IT environment for decades. “Convergence is the…
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Spring into the Avaya Technology Forum

  • Randy Cross
  • January 29, 2015 | 3 minutes to read
  • It’s that time of year, again. The Avaya Technology Forum (ATF) is once more upon us.  Despite the added workload and dizzying deadlines, it really…
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Vishing - Another Form of Social Engineering

  • Mark J. Fletcher, ENP
  • October 31, 2014 | 3 minutes to read
  • Recently, a customer reached out to me and asked me to comment on the current state of Vishing, or Voice Phishing, as it applies to…
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Being READY for Disaster with Communications Solutions

  • Mark J. Fletcher, ENP
  • October 2, 2014 | 15 minutes to read
  • Being ready for disaster includes keeping a business operating even when employees may be forced to work remotely. The Avaya SCOPIA solution offers real time…