8 Articles Tagged Twitter

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Personalized Tweets Mean Higher CSAT Scores

  • Laura Bassett
  • October 7, 2015 | 3 minutes to read
  • Many companies have already jumped onto Twitter to increase customer satisfaction, reduce operational costs and provide exceptional customer service, have you? If not, you should…
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Social Media Relevance @ 35,000 Feet

  • Mark J. Fletcher, ENP
  • September 14, 2013 | 7 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File Can you actually calculate the payback and Return on Investment (ROI) from Social…
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Taking Social Media to 'New Heights'

  • Mark J. Fletcher, ENP
  • May 18, 2013 | 4 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File If you follow the "911 crowd" on Twitter you can't help but notice…
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Who is Foursquare's Biggest Mayor? Hint: He's at Avaya Evolutions New York

  • Luke Stangel
  • April 8, 2013 | 2 minutes to read
  • In the 1970s, Coca-Cola wanted to teach the world how to sing (in perfect harmony). Today, Foursquare wants to teach the world how to check-in…
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The Four Ways That Contact Centers Are Innovating

  • Luke Stangel
  • March 19, 2013 | 3 minutes to read
  • "The UC (Unified Communications) wave has passed; we're back in control," joked analyst Sheila McGee-Smith at the beginning of her Monday panel discussion on the…
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Why Social Media is the New Customer Service Channel (Part 3)

  • Carl Knerr
  • January 11, 2013 | 12 minutes to read
  • In my first post of this three-part series, I covered the basics of customer service and social media. The second post made the case that…
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Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…
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Why Social Media is the New Customer Service Channel (Part 1)

  • Carl Knerr
  • January 9, 2013 | 5 minutes to read
  • This is the first in a series of three posts about protecting the brand by providing customer service through social media. The second can be…