22 Articles Tagged trends

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What Our Predicted 2016 Trends Reveal About the Future of Business

  • Laurent Philonenko
  • December 14, 2015 | 6 minutes to read
  • At Avaya, we’re always looking forward. When creating a road map for the future of the company and the benefit of our customers, my team…
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In the Age of Technology Killers, Why Some Just Won’t Die

  • Henry Dewing
  • September 28, 2015 | 5 minutes to read
  • For those of you who were watching the inaugural season of “Saturday Night Live” in 1975, you likely remember Chevy Chase’s bit on Weekend Update…
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Top 6 Communications Services Trends of 2015 – Midyear Review

  • Pat Patterson
  • August 4, 2015 | 5 minutes to read
  • In October 2014, we assembled a team of five service experts led by Mike Runda, Senior Vice President and President, Avaya Client Services, and asked…
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6 Developing Communications Services Trends to Watch in 2015

  • Pat Patterson
  • October 20, 2014 | 3 minutes to read
  • Is it 2015 already?? It is, if you are an IT manager in the final stages of budgeting and allocating. With a new year comes…
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Avaya Tech Talk: The 'Internet of Things' Needs a Network

  • Mark J. Fletcher, ENP
  • August 6, 2014 | 5 minutes to read
  • In order for the Internet of things to actually do anything, it’s going to need a ‘Network of Things’ to operate upon. If you are…
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What Do Customers Expect From Their Financial Services Provider?

  • Luke Stangel
  • July 10, 2014 | 3 minutes to read
  • What do customers expect from their bank? This is a burning question--one that many banks and insurance companies feel they may have conquered, when in…
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The Top 7 Communication Trends of 2014 (Mid-Year Scorecard)

  • Pat Patterson
  • July 9, 2014 | 4 minutes to read
  • The Summer Solstice has come and gone. We have reached the second half of 2014. Now makes for a particularly good time to take a…
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Toddlers, Toys, Technology (and your Contact Center)

  • Laura Bassett
  • June 10, 2014 | 4 minutes to read
  • I was recently told a story by a colleague that really got me thinking about the customer experience and how the expectation of the consumer changes…
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BYOD: 4 Trust & Security Issues You Need to Address Right Now

  • Luke Stangel
  • June 3, 2014 | 3 minutes to read
  • With BYOD (Bring Your Own Device) becoming more common in the workplace, the issues surrounding them are becoming more necessary to address. With a device…
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E-Shopping Satisfaction is at its Lowest Point Since 2001. Why?

  • Luke Stangel
  • May 20, 2014 | 2 minutes to read
  • The Internet has promised many revolutionary innovations over the years, and for the most part, has delivered in a big way. People are now connected…
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Google Glass Coming to Call Centers?

  • Luke Stangel
  • May 6, 2014 | 2 minutes to read
  • Could Google Glass make its way to call centers? Some business professionals have speculated that call center employees could make use of the wearable tech.…
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The Office isn’t Dead; Just Evolving

  • Luke Stangel
  • May 1, 2014 | 4 minutes to read
  • Is the office as we know it heading towards a slow extinction, or is it an opportunity for a new “frontier” of advancements in technology…
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CYOD: Balancing Uniform and Freeform?

  • Luke Stangel
  • April 28, 2014 | 5 minutes to read
  • Have you ever driven by a school where the students are in uniforms? The rationale is that having students wear the same, pre-approved clothes lets…
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Five of the Top Emerging Technology Trends of 2014

  • Luke Stangel
  • April 22, 2014 | 1 minute to read
  • In a recent study, technology research firm Gartner identified trends emerging this year, with the potential to have a significant impact on enterprises over the…
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Want Powerful Results? Personalize E-Commerce Support

  • Luke Stangel
  • April 11, 2014 | 3 minutes to read
  • Today's online retail environments deliver a shopping experience the likes of which few could predict at the conception of the Web years ago. Streamlined, polished…
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Don't Leave Your Customer Service Reps Hanging – Train Them to Master Live Help Technology

  • Luke Stangel
  • April 8, 2014 | 3 minutes to read
  • Some customer service representatives are better than others. For every “Smiling Sam” there’s a “Debbie Downer,” and businesses play a big role in not just…