7 Articles Tagged Text Messaging

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Get Callers Off Hold With Avaya Innovations Award Winner Webtext

  • Mark J. Fletcher, ENP
  • September 12, 2014 | 9 minutes to read
  • Avaya Tech Talk host Mark Fletcher interviews Guy Clinch, a member of the board of advisors of Webtext (An Avaya DevConnect company and two-time winner…
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Don’t Have a Pen? Don’t Worry, With Webtext and Avaya Aura®

  • Guy Clinch
  • June 4, 2014 | 3 minutes to read
  • In my recent post, Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura, I showed how Webtext Call Directed to Text™ allows…
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Five for Friday: How Avaya Messaging Service Beats WhatsApp for Business

  • Luke Stangel
  • February 21, 2014 | 4 minutes to read
  • By now, you've probably heard whassup about WhatsApp, why both Facebook and, apparently, Google would be willing to spend $19 billion (or more!) for this…
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Hiding in Plain Sight: A Modern Customer Communications Paradox

  • Laura Bassett
  • January 6, 2014 | 3 minutes to read
  • In this age of customer centricity and customer experience, many businesses face a growing conundrum: Customers are much more accessible through non-traditional channels, but at…
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Text Messaging: The Uncharted Channel

  • Guy Clinch
  • December 11, 2013 | 4 minutes to read
  • Navigating the seas of customer experience management today might be compared to the challenges of the ancient mariners exploring new territories. Customer expectations, always on…
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Finally! Avaya Messaging Service Brings Texting into the Business World

  • Luke Stangel
  • October 14, 2013 | 4 minutes to read
  • Everyone knows how popular texting is. Nearly 10 trillion text messages were sent last year. Of all U.S. cellphone owners, 80 percent of them use…
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Avaya TechTalk 006: NG911 with VPI

  • Guy Clinch
  • February 6, 2013 | 1 minute to read
  • By Guy Clinch Now Playing: Avaya TechTalk 006: NG911 with VPI Avaya Tech Talk host Guy Clinch interviews Patrick Botz Vice President of Workforce Optimization…