20 Articles Tagged telephony

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Zang Serves Up a Special Delivery for Your Mom this Mother’s Day

  • Christina Knittel
  • May 5, 2016 | 2 minutes to read
  • Mother’s Day is the one day in the U.S. when the most phone calls are made. According to this cool Mother’s Day Facts site, 122…
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[Podcast] The Perils of Progress – Not all Sunsets are Pretty

  • Mark J. Fletcher, ENP
  • September 11, 2014 | 3 minutes to read
  • It comes as no shock to anyone--especially someone in the communications technology industry--that technology moves forward at a rapid pace and builds upon itself. After…
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Bring-Your-Own... Unified Communications

  • Luke Stangel
  • June 4, 2014 | 4 minutes to read
  • Let’s get this out of the way: “Bring your own device” won’t save your company money. Sure, BYOD lets your IT department avoid the upfront…
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How Do You Implement Presence with SIP?

  • Andrew Prokop
  • June 2, 2014 | 6 minutes to read
  • Are you familiar with busy lamps on telephones? For many years, they were the only way you could “see” the telephone status of a coworker.…
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Untethering the User from the Device with SIP

  • Andrew Prokop
  • May 21, 2014 | 5 minutes to read
  • Those of you (like me) of “a certain age” might remember that your first work telephone was probably an analog 2500 set. It was fine…
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How do You Do an SIP INVITE Request?

  • Andrew Prokop
  • May 1, 2014 | 8 minutes to read
  • As a high school student, I loved biology. I loved learning about the natural world and how our bodies function. The spleen was my friend…
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SIP Media Management: Early or Late?

  • Andrew Prokop
  • April 29, 2014 | 5 minutes to read
  • In a previous blog, I addressed the concepts of early offer and late offer. You are welcome to read the article, SIP Media Management: Early…
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Understanding Avaya's Personal Profile Manager (PPM)

  • Andrew Prokop
  • April 4, 2014 | 4 minutes to read
  • If you were to design an SIP telephone solely based on the features available from IETF (Internet Engineer Task Force – the owners of SIP)…
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For Unified Communications Pros: How to Record Calls with SIPREC

  • Andrew Prokop
  • March 25, 2014 | 5 minutes to read
  • “This call may be recorded for quality assurance.” It’s nearly impossible to call a contact center without hearing that message or something very similar.  A…
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What Today's Birthday of the Telephone Means to Me

  • Andrew Prokop
  • March 7, 2014 | 2 minutes to read
  • Alexander Graham Bell Source: Wikipedia Today is a day that should be celebrated in every telecom department across the world.  Why?  Because on March 7th,…
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Why Can’t Microsoft Get Lync to Work In Its Own Backyard?

  • Luke Stangel
  • March 4, 2014 | 4 minutes to read
  • Well, this is embarrassing: Apparently, Microsoft can’t get the phones to work in their own county. The company recently sold King County, Washington—home of their…
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Q&A: Plantronics CTO on the Future of Headsets: Smart and Sensor-Laden

  • Mark J. Fletcher, ENP
  • February 20, 2014 | 5 minutes to read
  • Joe Burton is the Senior Vice President of technology and development in strategy and CTO at Plantronics, one of the biggest, well-known headset companies in the…
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UC Integrator: Why Enterprises are Embracing Microsoft Lync and Avaya

  • Luke Stangel
  • February 17, 2014 | 5 minutes to read
  • As Microsoft prepares to talk up its Lync collaboration app later this week at its annual conference, we'd be remiss if we didn't share how…
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How to Build a Secure SIP Network

  • Andrew Prokop
  • February 13, 2014 | 5 minutes to read
  • For the most part, I love my job as a communications architect.  I love sifting through Wireshark traces trying to find needles in SIP haystacks. …
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What Your Telephone Says About You

  • Andrew Prokop
  • February 6, 2014 | 3 minutes to read
  • I have an odd quirk. Actually, it’s more of a habit than a true quirk. When I go into a place of business, one of…
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Who's the Real Number One in Business Telephony?

  • Luke Stangel
  • October 28, 2013 | 4 minutes to read
  • The telephone is far from dead. You know who still loves to call people? Family members, close friends and...the Pope. No joke: 76-year-old Pope Francis…