14 Articles Tagged TCO

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How to Explain Cloud Projects to a CFO

  • Michael Blake
  • June 1, 2016 | 5 minutes to read
  • As tensions continue to increase in cloud-related discussions at the executive level, so has the importance of effective communication. Much of the debate on cloud…
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IP Office Takes Top Scores at Enterprise Connect

  • Luke Stangel
  • March 22, 2015 | 3 minutes to read
  • Selecting a team engagement solution in the era of mobility, cloud-based solutions and industry consolidation is no easy task. As new trends disrupt the industry,…
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Enterprise Connect: To Do UC Right, Plan for Constant Change

  • Luke Stangel
  • March 20, 2014 | 2 minutes to read
  • On Wednesday, I had the pleasure of participating on the panel for Marty Parker’s session at Enterprise Connect “UC Options: the Many Ways to Do UC?”   After…
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Five Unique Ways that Midsize Firms Deploy Unified Communications

  • Luke Stangel
  • November 12, 2013 | 3 minutes to read
  • Small businesses are easy to picture: a mom 'n pop retailer, for instance, or a scrappy startup. Large enterprises are easy, too: smart workers in…
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5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…
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Gone in 90 Days (or Less): How Bad Contact Centers Drive Away Your Customers

  • Luke Stangel
  • July 29, 2013 | 5 minutes to read
  • With the focus on revenue and improving customer experiences, the very notion of the role of the contact center and what it is designed to…
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Virtualizing your UC Network Lets You Get More with Less

  • Luke Stangel
  • July 17, 2013 | 1 minute to read
  • Getting more out of your network is a constant focus for many  enterprises in a world where success is measured in milliseconds. Few know this…
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Q&A: The Value of Avaya Consulting in an ROI Age

  • Luke Stangel
  • June 25, 2013 | 5 minutes to read
  • Ajay Kapoor is the Vice President of Professional Services Consulting, Strategy, and Offer Development for Avaya (as well as an Avaya Connected blogger). Avaya today…
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Apples to Apples: Avaya IP Office 8.1 Beats ShoreTel On TCO

  • Luke Stangel
  • April 29, 2013 | 6 minutes to read
  • Last week, I posted a blog about how much less expensive Avaya IP Office is for mid-sized companies versus ShoreTel's solution, as calculated by the respected analyst…
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Hey Midsized Businesses! Avaya Is One-Third Cheaper Than ShoreTel

  • Luke Stangel
  • April 22, 2013 | 4 minutes to read
  • Several weekends ago, I was in Santa Barbara, shopping with my family at a clothing store - part of a medium-large, California chain - when…
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How are CIOs Boosting the ROI of Collaboration?

  • Luke Stangel
  • April 9, 2013 | 4 minutes to read
  • In the old days, you had a phone on your desk at work. It was a necessity but purely a cost. Nowadays, communications comes in…
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Seven Things to Know About Microsoft Lync (And One Thing You Should Do About It)

  • Luke Stangel
  • March 25, 2013 | 7 minutes to read
  • The economy remains a schizophrenic beast. The stock market may be rocketing upwards, but governments are imposing painful cutbacks such as the U.S. Government's $1.2…
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Enterprise Connect: Winning at the Game Of CIOs

  • Luke Stangel
  • March 20, 2013 | 4 minutes to read
  • I've probably been to 50 tech conferences in my career. So things have to be pretty....different in order to surprise me. So the failed keynote…
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Free(ish) Ain't Free(ish): The True Cost of Microsoft Lync

  • Luke Stangel
  • February 21, 2013 | 6 minutes to read
  • One of the lessons I've been trying to teach my kids is that nothing in this life comes free. Parental rewards must be earned (via…