5 Articles Tagged Survey

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If You Dial 911, You Should Be Able to REACH SOMEONE

  • Mark J. Fletcher, ENP
  • May 9, 2014 | 4 minutes to read
  •   “The greatest weapon on our arsenal is awareness. Once people learn of this problem, they want to help. So when you go back to…
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Creating Customer Satisfaction Surveys That Make An Impact

  • Luke Stangel
  • April 3, 2014 | 3 minutes to read
  • Most business leaders talk about their brands' customer experience with enthusiasm and openly discuss its importance with strategists and consumer-facing employees alike. Yet, when they…
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Today's Asian Consumers *DO* Demand Great Customer Service

  • Luke Stangel
  • November 20, 2013 | 3 minutes to read
  • I spent most of the 90s in Asia - Taiwan and Hong Kong - so I can say with some authority that customer service back…
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Avoid Bumps in your journey to THE CLOUD

  • Sanjeev Gupta
  • July 3, 2013 | 3 minutes to read
  • The buzz in the industry is around cloud services and the majority of CIOs we talk to share a vision of moving some or all…
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Infographic: Why Bad Customer Service Bleeds Your Company Dry

  • Luke Stangel
  • June 24, 2013 | 2 minutes to read
  • "Have it your way," has been Burger King's motto on-and-off for the past three decades. No matter what you think about the food (my thoughts:…