10 Articles Tagged support services

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Quiz: Do You Know How to Choose the Right Support Services Provider?

  • Sandra Thomson
  • December 5, 2016 | 4 minutes to read
  • All too often, we find that IT executives who are facing budget cuts buy unauthorized support services for their Avaya solutions. Doing so puts IT…
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Four Factors Help a Major Railway’s IT Team Stay on Track

  • Sandra Thomson
  • November 9, 2016 | 4 minutes to read
  • For IT managers in one of the United States’ major railroads—an industry that has grown to $68 billion in annual revenue—keeping up with the latest…
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Be Ready! Protect Against Network Outages During Hurricane Season

  • Sandra Thomson
  • August 4, 2016 | 4 minutes to read
  • Keeping communication systems running at peak performance often includes a great partner with a deep bench of experts with experience in many complex situations. Particularly…
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6 Ways to Increase Your Support Confidence

  • Pat Patterson
  • May 11, 2016 | 3 minutes to read
  • Are you confident enough in your support partner that you can focus on advancing your solutions instead of just maintaining them? A UK trader was…
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Avoiding Software Outages: Three Myths That Could Save Your Business

  • Joey Fister
  • December 9, 2015 | 3 minutes to read
  • You’re working on your computer when a pop-up suggests that you reboot to install the latest software update. Naturally, you can’t be bothered. You delay…
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18 Ways to Help Your Business Limit Disaster Damage

  • Joey Fister
  • November 9, 2015 | 4 minutes to read
  • Wind speeds approaching 200 mph. Storm labeled as “one of the worst on record.” Have you read headlines like this lately? Realizing your business in…
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The Tool That Helps You Determine Root Cause Without Leaving Your Desk

  • Carl Knerr
  • October 26, 2015 | 3 minutes to read
  • A large global financial services group was having problems with their Avaya UC VoIP solution running on a Cisco data network. As soon as they…
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How Switching to Proactive Customer Service Could Save You More Than $500,000

  • Carl Knerr
  • October 6, 2015 | 3 minutes to read
  • This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…
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Engaging in Multi-Vendor Collaborative Support

  • Carl Knerr
  • March 10, 2015 | 2 minutes to read
  • Periodically, in my personal life, I will use video conferencing technology on my PC to talk with family and friends. I’ve recently been having problems…
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4 Ways to Build a Better Support Experience With Crowdsourcing

  • Pat Patterson
  • February 12, 2014 | 5 minutes to read
  • Who knew that a 2005 idea coined by writers at the New Yorker and Wired magazine would become a global support services trend? As you…