3 Articles Tagged speech analytics

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Big Data, Big Value, Big Leap Forward for Customer Experience

  • David Butler
  • February 18, 2014 | 3 minutes to read
  • In the 2002 neo-noir thriller Minority Report, technology has as big a role as the film's star, Tom Cruise. In one scene, as Cruise's character…
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Drinking our own Champagne!

  • Laura Bassett
  • May 30, 2013 | 6 minutes to read
  • Here at Avaya we create some darn good solutions if I do say so myself, so I refuse to use that old "eating our own…
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How Speech Analytics Helped These Three Contact Centers

  • Luke Stangel
  • March 21, 2013 | 3 minutes to read
  • WebRTC and cloud felt like the belles of the Enterprise Connect 2013 ball (read about Avaya's new Collaborative Cloud and involvement in WebRTC here). No…