3 Articles Tagged Social Networking

Avaya Article Thumbnail

Why Social Media is the New Customer Service Channel (Part 3)

  • Carl Knerr
  • January 11, 2013 | 12 minutes to read
  • In my first post of this three-part series, I covered the basics of customer service and social media. The second post made the case that…
Avaya Article Thumbnail

Why Social Media is the New Customer Service Channel (Part 2)

  • Carl Knerr
  • January 9, 2013 | 7 minutes to read
  • This is the second in a series of posts about protecting the brand by providing customer service in social media. The first can be found…
Avaya Article Thumbnail

Why Social Media is the New Customer Service Channel (Part 1)

  • Carl Knerr
  • January 9, 2013 | 5 minutes to read
  • This is the first in a series of three posts about protecting the brand by providing customer service through social media. The second can be…