29 Articles Tagged Social Media

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Social Selling: How To Use Social Media For Lead Generation

  • Lee Ho
  • June 23, 2016 | 3 minutes to read
  • Attracting and retaining customers today is all about giving them more choices for when and how to interact with you. With more engagement channels today…
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Zang Serves Up a Special Delivery for Your Mom this Mother’s Day

  • Christina Knittel
  • May 5, 2016 | 2 minutes to read
  • Mother’s Day is the one day in the U.S. when the most phone calls are made. According to this cool Mother’s Day Facts site, 122…
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What the Big Game Taught Us about Customer Engagement

  • David Chavez
  • February 23, 2016 | 4 minutes to read
  • As the most-watched sporting event in the U.S. each year, the “Big Game” is the ultimate in fan engagement. In the heart of the Silicon…
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Personalized Tweets Mean Higher CSAT Scores

  • Laura Bassett
  • October 7, 2015 | 3 minutes to read
  • Many companies have already jumped onto Twitter to increase customer satisfaction, reduce operational costs and provide exceptional customer service, have you? If not, you should…
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Four Reasons Your Social Customer Care Belongs in the Contact Center

  • Laura Bassett
  • November 7, 2014 | 5 minutes to read
  • I have had the great opportunity for much of the last 4 years to speak with CMOs and social media Managers of companies across the…
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6 Developing Communications Services Trends to Watch in 2015

  • Pat Patterson
  • October 20, 2014 | 3 minutes to read
  • Is it 2015 already?? It is, if you are an IT manager in the final stages of budgeting and allocating. With a new year comes…
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10 Questions to Help You Identify the Ideal Private Cloud

  • Pat Patterson
  • September 3, 2014 | 4 minutes to read
  • Companies with contact centers are migrating to the cloud at an even faster pace than we previously noted in June. Many others are moving from…
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What B2B Companies Can Learn from Millennials and How They Work

  • Luke Stangel
  • July 8, 2014 | 4 minutes to read
  • I have four teenage children, so as you can imagine, Wi-Fi usage is pretty high in our house. They each have several connected devices and…
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Use With Caution: Hand Gestures Mean Very Different Things Outside the U.S.

  • Luke Stangel
  • May 20, 2014 | 2 minutes to read
  • I am not the most graceful of human beings. In high school, I broke my foot after I tripped over … nothing. And that’s just…
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Equipping Reps for Call Resolution

  • Luke Stangel
  • April 23, 2014 | 3 minutes to read
  • Social media support and self-service options are on the rise, but companies shouldn't unplug their phone systems just yet. Today's consumers expect an exceptional user…
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Unifying Social Media Communications

  • Andrew Prokop
  • April 9, 2014 | 3 minutes to read
  • My favorite part of parenting is watching my children grow into wonderful adults. I have three adult children and I am very proud of each…
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Avaya Debuts Networking Innovations at 'Tech Field Day'

  • Camille Campbell
  • February 6, 2014 | 2 minutes to read
  • If you remember grade school like I do, you remember Track & Field Day as an annual blur of 100-meter dashes, long jumps into wet…
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Five Ways to Improve Your Work Productivity in 2014

  • Luke Stangel
  • January 23, 2014 | 3 minutes to read
  • Christmas and holiday season is a great time to relax and recharge to start the year. People often start the New Year with goals like…
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Today's Asian Consumers *DO* Demand Great Customer Service

  • Luke Stangel
  • November 20, 2013 | 3 minutes to read
  • I spent most of the 90s in Asia - Taiwan and Hong Kong - so I can say with some authority that customer service back…
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Social Media Relevance @ 35,000 Feet

  • Mark J. Fletcher, ENP
  • September 14, 2013 | 7 minutes to read
  • This Avaya CONNECTED Blog is also available as an MP3 Audio File Can you actually calculate the payback and Return on Investment (ROI) from Social…
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5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…