31 Articles Tagged services

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3 Standard Ways to Proactively Manage Peak Performance

  • Pat Patterson
  • March 28, 2016 | 3 minutes to read
  • A brief snapshot of the current state of technology in 2016: 3.5 billion people are online and collectively their traffic is measured in zettabytes. 3.4…
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The Importance of Keeping Accurate Avaya Support Records

  • Carl Knerr
  • March 15, 2016 | 4 minutes to read
  • One of the most common stumbling blocks I encounter when working with customers is around their Avaya records. These records show Avaya Support not only…
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Interview: What is Knowledge-Centered Support, and Why Is It the Future?

  • Carl Knerr
  • March 1, 2016 | 8 minutes to read
  • While Avaya is well known as the #1 contact center vendor for 15 years, what is less known is the best-in-class contact center that Avaya…
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8 Questions to Help Decide if You are Getting the Most From Your Cloud

  • Pat Patterson
  • February 22, 2016 | 5 minutes to read
  • Concerns around security and accountability remain top of mind (and top-of-budget) for today’s IT managers. Such concerns are the natural progression of a trend that…
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Avaya Wins Prestigious NorthFace ScoreBoard Award

  • Pat Patterson
  • February 18, 2016 | 1 minute to read
  • Once again, we are excited to report news that Avaya and its employees have been recognized for creation of the industry's best customer engagement experience.…
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Avaya Achieves TSIA Operational Best Practice Certification

  • Pat Patterson
  • February 3, 2016 | 1 minute to read
  • On Monday, Avaya was proud to announce that it had achieved the Technology Services Industry Association (TSIA) Rated Outstanding, Assisted Support North America certification for…
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Avoiding Software Outages: Three Myths That Could Save Your Business

  • Joey Fister
  • December 9, 2015 | 3 minutes to read
  • You’re working on your computer when a pop-up suggests that you reboot to install the latest software update. Naturally, you can’t be bothered. You delay…
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How Enterprise Virtualization Will Save Your Business in the Era of IoT

  • Randy Cross
  • November 30, 2015 | 4 minutes to read
  • Having a backyard full of trees is quite therapeutic during a marathon day of conference calls, but it also comes with a fair share of…
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12 Cloud Questions Every Company Should Ask Itself

  • Pat Patterson
  • November 19, 2015 | 5 minutes to read
  • Demand for cloud services continues to surge, driven by corporations interested in software flexibility and scalability. But how secure is the cloud? No surprise, analysts…
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18 Ways to Help Your Business Limit Disaster Damage

  • Joey Fister
  • November 9, 2015 | 4 minutes to read
  • Wind speeds approaching 200 mph. Storm labeled as “one of the worst on record.” Have you read headlines like this lately? Realizing your business in…
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The Tool That Helps You Determine Root Cause Without Leaving Your Desk

  • Carl Knerr
  • October 26, 2015 | 3 minutes to read
  • A large global financial services group was having problems with their Avaya UC VoIP solution running on a Cisco data network. As soon as they…
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Customers Who Use This Tool Are 73% More Likely to Avoid an Outage

  • Carl Knerr
  • October 19, 2015 | 2 minutes to read
  • Ever mutter to yourself, “Yeah, well, let me just get out my magic wand, and take care of that for you?” I know I enjoy…
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Remote Connectivity: The Trick to Getting the Most Out of Avaya Support

  • Carl Knerr
  • October 12, 2015 | 3 minutes to read
  • If there’s one “trick” to getting the absolute most value out of your Avaya support coverage, it would be enabling remote connectivity. Allowing a trained…
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How Switching to Proactive Customer Service Could Save You More Than $500,000

  • Carl Knerr
  • October 6, 2015 | 3 minutes to read
  • This first week of October is recognized as Customer Service Week. I’ve previously written about how delivering excellent customer service is in our DNA here…
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7 Things to Review When Choosing Midmarket Video as a Service

  • Pat Patterson
  • October 5, 2015 | 5 minutes to read
  • Increasingly, midmarket companies are demanding Op-Ex, cost-effective cloud solutions that are tailored to the needs of their business. We first identified this trend back in…
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Avoiding Power Outages: Keep Your Services On

  • Joey Fister
  • September 23, 2015 | 2 minutes to read
  • Let’s face it. At first glance, there’s nothing particularly exciting about preventing power outages. Keeping the lights on isn’t nearly as cool as sniffing out…