26 Articles Tagged ROI

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How to Explain Cloud Projects to a CFO

  • Michael Blake
  • June 1, 2016 | 5 minutes to read
  • As tensions continue to increase in cloud-related discussions at the executive level, so has the importance of effective communication. Much of the debate on cloud…
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How Unified Communications Can Make Multitasking Work for You

  • Andrew Prokop
  • March 24, 2014 | 4 minutes to read
  • I sometimes feel as if interruptions define my work life. My days are an endless stream of emails, instant messages, SMS text messages, telephone calls,…
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Enterprise Connect: To Do UC Right, Plan for Constant Change

  • Luke Stangel
  • March 20, 2014 | 2 minutes to read
  • On Wednesday, I had the pleasure of participating on the panel for Marty Parker’s session at Enterprise Connect “UC Options: the Many Ways to Do UC?”   After…
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Q&A: How to Reclaim Tens of Thousands of Dollars from your Avaya Solutions

  • Mark J. Fletcher, ENP
  • February 24, 2014 | 6 minutes to read
  • Craig Schnieder is the VP of Operations for VOX Network Solutions, a fast-growing San Francisco Bay Area-based Platinum partner of Avaya. I spoke to him about…
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What's Avaya's Aura Virtualization Roadmap?

  • Mark J. Fletcher, ENP
  • February 7, 2014 | 5 minutes to read
  • Tac Berry is a senior product marketing manager at Avaya, with 3 decades of experience in marketing and business development in the voice and data…
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Five Unique Ways that Midsize Firms Deploy Unified Communications

  • Luke Stangel
  • November 12, 2013 | 3 minutes to read
  • Small businesses are easy to picture: a mom 'n pop retailer, for instance, or a scrappy startup. Large enterprises are easy, too: smart workers in…
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Understanding Where Your Customers Went (and How to Win Them Back)

  • Laura Bassett
  • November 7, 2013 | 4 minutes to read
  • Technology never stops progressing. What's great for users isn't great for companies who must confront their customers' increased expectations. Ignore this, and your customer base…
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How to Give Your Business Apps Better People Skills

  • Luke Stangel
  • October 21, 2013 | 3 minutes to read
  • Silos. Every businessperson claims to hate them, yet most businesses continue to operate in them, even in this communications-rich age.One of the biggest reasons? The…
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Contact Centers are NOT Cost Centers - They're Your Best Money Makers

  • Luke Stangel
  • September 18, 2013 | 3 minutes to read
  • The name of the customer service game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to…
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Your First 90 Days with a Customer Will Make or *Break* Your Relationship

  • Luke Stangel
  • September 1, 2013 | 2 minutes to read
  • I remember when dating guides started taking a darker tone in the late 90s. First, there was "The Rules" to help desperate women boost their…
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Data Center Automation: Why Are We Still Sending Humans to Do a Machine's Job?

  • Luke Stangel
  • August 21, 2013 | 4 minutes to read
  • Robots are on the rise. One forecaster, the Freedonia Group, predicts that the use of robots in manufacturing globally will grow nearly 11 percent annually…
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5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…
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Professors Agree: The Right Service Enhances the Customer Experience

  • Luke Stangel
  • July 30, 2013 | 8 minutes to read
  • Imagine that you manage a customer service center for a mobile service provider. Four different customers call in, their two- year contracts about to expire.…
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Gone in 90 Days (or Less): How Bad Contact Centers Drive Away Your Customers

  • Luke Stangel
  • July 29, 2013 | 5 minutes to read
  • With the focus on revenue and improving customer experiences, the very notion of the role of the contact center and what it is designed to…
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Virtualizing your UC Network Lets You Get More with Less

  • Luke Stangel
  • July 17, 2013 | 1 minute to read
  • Getting more out of your network is a constant focus for many  enterprises in a world where success is measured in milliseconds. Few know this…
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Q&A: Pierre-Paul Allard, Avaya's New Head of Sales

  • Luke Stangel
  • July 10, 2013 | 4 minutes to read
  • Pierre-Paul Allard has been Avaya's Senior Vice President of Corporate Development & Strategy and Marketing since joining a year ago. As of Wednesday July 10,…