3 Articles Tagged personalization

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Customer Loyalty is Dead

  • Morag Lucey
  • September 21, 2016 | 5 minutes to read
  • It’s a bold statement, I know, but I’ve been struggling with the idea that true loyalty can’t really exist in today’s digital world. Hang in…
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Personalizing the CX Requires Blood, Sweat, Time and Passion

  • Morag Lucey
  • September 6, 2016 | 6 minutes to read
  • Research undeniably proves that personalization is key for delivering amazing customer experiences. (After all, companies can’t provide just one customer experience—rather, they need to provide…
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The 4 Things You Should Do (And the 4 You Should Avoid) When Delivering Omni-Channel Customer Support

  • Pat Patterson
  • April 21, 2014 | 4 minutes to read
  • In our last blog, we disclosed the 8 key questions that mid-market should ask when picking a services partner. Just as important these days is…