3 Articles Tagged outsourcing

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Why IT Should Spend More Time Focusing on Passengers, and Less Time on the Locomotive

  • Pat Patterson
  • January 23, 2014 | 3 minutes to read
  • Oh, what a difference a year makes! Just last February, we discussed the emergence of the three clouds, in the article, “The Best of Both…
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Nine Hurdles That Call Centers Place In Front Of Their Customers

  • Luke Stangel
  • March 12, 2013 | 10 minutes to read
  • Note: This piece is adapted from a podcast by UK psychologist, Donna Dawson, that appeared in a magazine published by communications solution provider and Avaya…
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The Best of Both Clouds?

  • Pat Patterson
  • February 1, 2013 | 2 minutes to read
  • A New Year brings new opportunities and seven key challenges for IT managers. While the new white paper discusses "Seven communications trends for 2013," available…