2 Articles Tagged outbound communications

Avaya Article Thumbnail

Hiding in Plain Sight: A Modern Customer Communications Paradox

  • Laura Bassett
  • January 6, 2014 | 3 minutes to read
  • In this age of customer centricity and customer experience, many businesses face a growing conundrum: Customers are much more accessible through non-traditional channels, but at…
Avaya Article Thumbnail

You Know Me So Well...It Creeps Me Out

  • Laura Bassett
  • February 8, 2013 | 3 minutes to read
  • Today's guest blogger is someone you've heard from previously here on my blog. Yvonne Ba provides the marketing force behind some of Avaya's leading Customer…