6 Articles Tagged online shopping

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The New Era of Engagement – A Day in Life of an Online Shopper

  • Luke Stangel
  • January 27, 2015 | 1 minute to read
  • At the recent Avaya Engages Silicon Valley event, Avaya announced a number of initiatives, including our new engagement strategy, and technologies such as Avaya Engagement…
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E-Shopping Satisfaction is at its Lowest Point Since 2001. Why?

  • Luke Stangel
  • May 20, 2014 | 2 minutes to read
  • The Internet has promised many revolutionary innovations over the years, and for the most part, has delivered in a big way. People are now connected…
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Want Powerful Results? Personalize E-Commerce Support

  • Luke Stangel
  • April 11, 2014 | 3 minutes to read
  • Today's online retail environments deliver a shopping experience the likes of which few could predict at the conception of the Web years ago. Streamlined, polished…
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It Should be a No-Brainer: Online Customers Want Better Experiences

  • Luke Stangel
  • April 7, 2014 | 3 minutes to read
  • Is it “Amazon or bust?” It certainly has been for a number of businesses. The online shopping trend has been cannibalizing the sales of brick-and-mortar…
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Online Retailers Strive to Overcome Integration Challenges

  • Luke Stangel
  • April 4, 2014 | 3 minutes to read
  • For businesses in the midst of a transition to the digital frontier, managing brick-and-mortar storefronts and ecommerce platforms with the same level of care can…
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How WebRTC Could Usher in the Era of Video-Enabled Customer Service

  • Luke Stangel
  • December 2, 2013 | 3 minutes to read
  • Simple, near-instant customer service still eludes most Internet retailers (maybe you are experiencing that frustration this Christmas shopping season). This is a shame. At Avaya,…