4 Articles Tagged nps

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IP Office Leads the Way: How Doubling Down in One Product Area Can Drive Best Practices

  • Dave Gudmundson
  • October 21, 2016 | 4 minutes to read
  • Just over a month ago, we released the latest version of Avaya IP Office, one of the most popular SMB/MM UC systems on the market…
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Finally… A Contact Center for the Digital Era

  • Gary E. Barnett
  • October 11, 2016 | 4 minutes to read
  • Imagine interacting with a company—any company—via your preferred method whenever you want, whether making a phone call, using online chat, sending an SMS, or messaging…
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How Businesses Can Improve Product Quality & Raise Net Promoter Scores

  • Jerry Glembocki
  • October 10, 2016 | 5 minutes to read
  • There may be no greater indicator of a company’s value in the eyes of its customers than its Net Promoter Score (NPS)—a measure of the…
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Contact Centers are NOT Cost Centers - They're Your Best Money Makers

  • Luke Stangel
  • September 18, 2013 | 3 minutes to read
  • The name of the customer service game used to be efficiency and costcutting. Not anymore. Today's companies increasingly recognize that the chances they have to…