54 Articles Tagged NG911

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Why 50 Million People Can’t Call 911

  • Mark J. Fletcher, ENP
  • July 27, 2016 | 5 minutes to read
  • Undoubtedly, the most common method used to contact emergency services is simply calling 911. While that will work just fine for most of us, for…
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America’s 9-1-1 System: John Oliver Got it Right (Mostly)—9-1-1 Access still remains the most crucial step to emergency response

  • Mark J. Fletcher, ENP
  • May 23, 2016 | 4 minutes to read
  • For those who may have missed HBO’s “Last Week Tonight with John Oliver” on this past Sunday night, there was a humorous but important segment…
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Lethal Tech Combo to Fight Crime

  • Iman Ghorayeb
  • May 4, 2016 | 6 minutes to read
  • With tough economic conditions, high crime rates are adding to a climate of risk and uncertainty. While CCTV systems are support to protect schools, banks…
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NG911: The Industry’s Most Misunderstood Buzzword

  • Mark J. Fletcher, ENP
  • April 4, 2016 | 3 minutes to read
  • What exactly is next-generation 911? When people talk about it, they use the phrase like a noun, yet it’s not a person and it’s not…
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Kari’s Law Introduced in the Senate, Making ‘911’ Safer for Hotels and Office Buildings

  • Christina Knittel
  • February 24, 2016 | 2 minutes to read
  • Last week, Avaya celebrated the 48th anniversary of America’s first 911 call by announcing its support of Kari’s Law (S. 2553), a new Senate bill…
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Solving India's 911 Problem: Real Solution, or Knee-Jerk Reaction?

  • Mark J. Fletcher, ENP
  • January 5, 2016 | 4 minutes to read
  • This article originally appeared on Avaya's NG911 blog. Emergency services in India have evolved over the years. But instead of consolidating access numbers, the decision…
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Why the FCC Wants to Block Old Phones from Dialing 911

  • Mark J. Fletcher, ENP
  • August 25, 2015 | 7 minutes to read
  • Every day, 911 dispatchers at 6,800 emergency call centers across the U.S. get prank calls, many of which come from disconnected mobile phones. Now, the…
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The Truth about 911: How Outdated Technology is Putting Your Life at Risk

  • Mark J. Fletcher, ENP
  • July 22, 2015 | 5 minutes to read
  • When tragedy strikes, we’re told to dial 911. Unfortunately, tragedy does strike … and often—millions of people call 911 each year. But what happens when…
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Podcast: When I Call 911, Are the Police Entitled to my Location Data?

  • Mark J. Fletcher, ENP
  • May 27, 2015 | 2 minutes to read
  • Unfortunately, it was inevitable. As our nation’s 911 centers rolled out the technology that allowed people to send text messages to public safety dispatchers, pranks…
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Podcast: I'd Like a Pizza and One Police Officer, Please

  • Mark J. Fletcher, ENP
  • May 14, 2015 | 3 minutes to read
  • You may have seen this recent story circling the Internet: A Florida woman’s quick thinking likely saved herself and her three children, when she added…
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911's Biggest Flaw, and How to Solve It

  • Mark J. Fletcher, ENP
  • April 28, 2015 | 3 minutes to read
  • While you may not realize it, your telephone number has been a piece of information used to uniquely identify you or your location for quite…
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Podcast: The Dichotomy of Technology

  • Mark J. Fletcher, ENP
  • March 26, 2015 | 4 minutes to read
  • Working for Avaya, I get to see lots of technology and innovation based around communications enablement. While the bulk of that technology is designed to…
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Hacking 911: Is the Genie out of the Bottle?

  • Mark J. Fletcher, ENP
  • August 25, 2014 | 3 minutes to read
  • For many years a level of frailty has existed in the nation's 911 network and its primary level of protection has been "security through obscurity".…
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E911 Talk Episode 208: Why Location Remains a Pesky Problem for Next-Gen 911

  • Mark J. Fletcher, ENP
  • August 7, 2014 | 4 minutes to read
  • One of the biggest problems today with 911 is determining the originating endpoint’s location. Obviously, if the Public Switched Telephone Network (PSTN) doesn't understand where…
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Why 9-1-1 may NEVER work

  • Mark J. Fletcher, ENP
  • July 31, 2014 | 5 minutes to read
  • After a brief hiatus spanning the past few weeks, I have had some time to reflect on the existing problems with emergency calling, and refocus…
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Exclusive Interview with Illinois Sen. Jennifer Bertino-Tarrant on Kari's Law, Strengthening 911

  • Mark J. Fletcher, ENP
  • June 24, 2014 | 8 minutes to read
  • Kari’s Law remains a big headline around the nation. This past week, CBS 3 in Philadelphia aired a great piece where I had an opportunity…