3 Articles Tagged multichannel communications

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Life is a Journey – Don't Let Lack of Coverage Create a Detour

  • Luke Stangel
  • June 11, 2014 | 2 minutes to read
  • Are you married? Homeowner? Business owner? No matter which category we fall in to, we have probably had an insurance policy at some point in…
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Stop Wasting Your Time on Hold and Use Webtext with Avaya Aura

  • Guy Clinch
  • May 16, 2014 | 2 minutes to read
  • You know that feeling. It hits you when you hear, "We are experiencing exceptionally heavy call volumes ... your call will be answered in ..."…
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Know Your Customers: Customer-Centric vs System-Driven

  • Luke Stangel
  • April 24, 2014 | 4 minutes to read
  • The success of a business is measured by its bottom-line profitability and the number of satisfied customers. Although these two factors seem contradictory at first…