3 Articles Tagged multi-channel

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Four Business Ideas your Organization Should Consider in 2014

  • Luke Stangel
  • December 17, 2013 | 3 minutes to read
  • As 2013 draws to a close, many organizations are reviewing their results for the year and planning for 2014. With sectors of the global economy…
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5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…
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Gone in 90 Days (or Less): How Bad Contact Centers Drive Away Your Customers

  • Luke Stangel
  • July 29, 2013 | 5 minutes to read
  • With the focus on revenue and improving customer experiences, the very notion of the role of the contact center and what it is designed to…