65 Articles Tagged mobile

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Younified Communications—it Really is All About YOU!

  • Laura Bassett
  • November 8, 2016 | 3 minutes to read
  • One of my favorite things about working for Avaya is that we’re marketing the same collaboration tools we use to do our jobs. Best of…
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The Value of Enterprise Mobility—Spread the Love

  • Laura Bassett
  • September 26, 2016 | 3 minutes to read
  • In a recent blog, I mentioned my sister-in-law's frustration at not being able to use her smart phone for work purposes and how many businesses…
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In the Digital Economy, the Human Touch Still Matters

  • Richard Spence
  • May 10, 2016 | 3 minutes to read
  • According to Gartner, by year-end 2018, a customer digital assistant will recognize individuals by face and voice across channels and partners. Gartner predicts that the…
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Digital Transformation Begins and Ends with the Customer

  • Laurent Philonenko
  • May 10, 2016 | 8 minutes to read
  • Being a consumer today can be frustrating. We are armed with uber powerful, smart devices that encourage multitasking from anywhere there is a connection. But…
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Zang Serves Up a Special Delivery for Your Mom this Mother’s Day

  • Christina Knittel
  • May 5, 2016 | 2 minutes to read
  • Mother’s Day is the one day in the U.S. when the most phone calls are made. According to this cool Mother’s Day Facts site, 122…
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Winning on the Customer Service Battleground

  • Luke Stangel
  • March 7, 2016 | 5 minutes to read
  • Think back to the last time you had a truly magical customer service experience. For me, it was a recent trip to an airport car…
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Exploring the New Avaya Stadium Mobile App for the San Jose Earthquakes

  • David Chavez
  • March 1, 2016 | 4 minutes to read
  • With only days left, the momentum surrounding the 2016 MLS season kickoff is at an all-time high. This year, with Avaya’s help, fans of the…
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Avaya Helps Voss Auto Network Sales and Service Accelerate Into the Fast Lane

  • Luke Stangel
  • February 19, 2016 | 1 minute to read
  • In a car dealership, responsiveness means the difference between a service appointment, a large-ticket sale, or a customer taking their business elsewhere. Voss Auto Network…
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Why Healthcare Providers Need to Deliver Uber-Like Service

  • Iman Ghorayeb
  • January 19, 2016 | 3 minutes to read
  • I have a confession to make: I’ve never used Uber. Personally, I like to order my taxis the old fashioned way – by calling the…
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The Digital Transformation Journey

  • Luke Stangel
  • August 18, 2015 | 5 minutes to read
  • An open, mobile platform environment and a cultural shift can help you deliver a seamless digital customer experience across every brand touchpoint. Digital and mobile…
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Avaya Showcasing Latest Hospitality Technology Solutions at HITEC 2015

  • Luke Stangel
  • June 10, 2015 | 3 minutes to read
  • Positive guest experiences are the top criteria travelers use to select hotels, far outweighing price and location. Improving the guest experience is profitable, too: Customers…
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Why Your Network Isn't Ready for the Internet of Things

  • Mohamed Awais
  • May 4, 2015 | 2 minutes to read
  • Businesses face a tough reality—every day, employees, customers and partners bring a growing number of mobile devices into the enterprise, opening up the network to…
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Happy Birthday, iPad! (A Cautionary Tale for Businesses)

  • Luke Stangel
  • April 2, 2015 | 2 minutes to read
  • Can you believe it’s only been five years since the iPad graced our lives? I struggle to remember a time when I was without mine.…
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Mobility: Customer Engagement Solutions

  • Luke Stangel
  • December 22, 2014 | 2 minutes to read
  • Customers may wish to interact with the contact center through their mobile devices. Hence, as noted in a previous blog, (See Mobility: It's More Than…
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Mobility: Solutions for the Desk Worker

  • Luke Stangel
  • December 15, 2014 | 2 minutes to read
  • A Desk Worker is not mobile per se, but they do benefit from mobility capabilities that allow them to remain in contact with associates who…
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Mobility: Enterprise Roamer Solutions

  • Luke Stangel
  • December 8, 2014 | 3 minutes to read
  • An Enterprise Roamer is individual working in and around an enterprise facility while not at an assigned desk. This may include people moving from a…