2 Articles Tagged media channels

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Equipping Reps for Call Resolution

  • Luke Stangel
  • April 23, 2014 | 3 minutes to read
  • Social media support and self-service options are on the rise, but companies shouldn't unplug their phone systems just yet. Today's consumers expect an exceptional user…
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Unifying Social Media Communications

  • Andrew Prokop
  • April 9, 2014 | 3 minutes to read
  • My favorite part of parenting is watching my children grow into wonderful adults. I have three adult children and I am very proud of each…