12 Articles Tagged managed services

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6 Ways to Increase Your Support Confidence

  • Pat Patterson
  • May 11, 2016 | 3 minutes to read
  • Are you confident enough in your support partner that you can focus on advancing your solutions instead of just maintaining them? A UK trader was…
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Remote Monitoring: So Good, It Virtually Needs No Human Intervention

  • Carl Knerr
  • August 24, 2015 | 3 minutes to read
  • Have you ever done something so well that others struggle to believe it’s true? On a recent Sunday afternoon, after mowing the lawn and finally…
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How to Prevent the 5 Most Common Communication Outages

  • Pat Patterson
  • June 24, 2015 | 5 minutes to read
  • While Governor Jerry Brown calls for water conservation in drought-stricken California, Oklahoma and Texas face record rainfalls, and Tropical Storm Ana hits South Carolina almost…
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What Do CIOs Really Care About?

  • Luke Stangel
  • February 20, 2015 | 2 minutes to read
  • What keeps the average CIO awake at night? This year, it’s data security, cloud services and the network. Earlier this week, a handful of Avaya’s…
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How to Avoid These 5 Key Solution Outages

  • Pat Patterson
  • January 28, 2015 | 4 minutes to read
  • The New Year brings new opportunities to look back, and--more importantly--look forward. In 2015, many IT managers will resolve to keep their systems up and…
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5 Reasons Why Right-Brain Thinking Is Driving Cloud and IT Decisions

  • Pat Patterson
  • January 12, 2015 | 4 minutes to read
  • Have IT managers lost their minds? Or are they only using half their brains? And if so, which side are they using now? Which side…
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5 Things You Must Do When Supplementing Your Team With Managed Services

  • Pat Patterson
  • May 14, 2014 | 4 minutes to read
  • There has never been a more important time for IT managers to seek the assistance of outside partners. Increasingly, IT managers are turning to Managed…
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Live from #Converge2014: Pierre-Paul Allard Keynote Address on Avaya's Transformation Journey

  • Luke Stangel
  • April 29, 2014 | 4 minutes to read
  • The Avaya story today is very different than the company's story just 5 years ago. In 2009, Avaya was a largely voice-centric, infrastructure-heavy company focused…
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Enterprise Connect 2014 Preview: Managed Cloud in Focus

  • Luke Stangel
  • March 17, 2014 | 6 minutes to read
  • Orlando is getting a little cloudy. With Enterprise Connect kicking off today, I sat down with Bruce MacVarish, Avaya’s Director of Cloud Product Management, Marketing…
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Q&A: Avaya's Service Provider Chief, Joe Manuele, on Our Cloud Strategy, Momentum

  • Luke Stangel
  • March 12, 2014 | 5 minutes to read
  • Joe Manuele is Vice President of Global Service Providers, System Integrators, Alliances, and Cloud for Avaya. I spoke with Joe earlier this week about what's…
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Seven Questions to Help Pick your Managed Service Provider

  • Pat Patterson
  • April 9, 2013 | 4 minutes to read
  • In previous blogs we have discussed two of this year's surging trends cloud computing and self-diagnosing machine 2 machine communications from our white paper, Seven…
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The Best of Both Clouds?

  • Pat Patterson
  • February 1, 2013 | 2 minutes to read
  • A New Year brings new opportunities and seven key challenges for IT managers. While the new white paper discusses "Seven communications trends for 2013," available…