3 Articles Tagged Live Help Technology

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How Customer Service Tools are Going Mobile

  • Luke Stangel
  • June 2, 2014 | 3 minutes to read
  • A number of retailers are allowing their customers to download smartphone applications that connect them to their e-commerce websites, giving them the ability to search for…
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Google Glass Coming to Call Centers?

  • Luke Stangel
  • May 6, 2014 | 2 minutes to read
  • Could Google Glass make its way to call centers? Some business professionals have speculated that call center employees could make use of the wearable tech.…
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Don't Leave Your Customer Service Reps Hanging – Train Them to Master Live Help Technology

  • Luke Stangel
  • April 8, 2014 | 3 minutes to read
  • Some customer service representatives are better than others. For every “Smiling Sam” there’s a “Debbie Downer,” and businesses play a big role in not just…