2 Articles Tagged IP phones

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Social Security Administration Processes 500 Millionth Call Through Modernized Phone System

  • Luke Stangel
  • September 29, 2015 | 2 minutes to read
  • On the morning of June 16, the U.S. Social Security Administration (SSA) processed its 500 millionth call through its Telephone System Replacement Program (TRSP)-driven modernized…
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Avaya Diagnostic Server Delivers Unprecedented Network Visibility

  • Sandra Thomson
  • May 15, 2014 | 2 minutes to read
  • Have you ever worked on a trouble ticket from a contact center agent reporting poor audio quality and you can’t seem to pinpoint the root…