3 Articles Tagged GRT

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Customers Who Use This Tool Are 73% More Likely to Avoid an Outage

  • Carl Knerr
  • October 19, 2015 | 2 minutes to read
  • Ever mutter to yourself, “Yeah, well, let me just get out my magic wand, and take care of that for you?” I know I enjoy…
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Remote Connectivity: The Trick to Getting the Most Out of Avaya Support

  • Carl Knerr
  • October 12, 2015 | 3 minutes to read
  • If there’s one “trick” to getting the absolute most value out of your Avaya support coverage, it would be enabling remote connectivity. Allowing a trained…
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Making Avaya Easier To Do Business With

  • Carl Knerr
  • April 7, 2014 | 6 minutes to read
  • This past summer, I started a new chapter in my career as the product management lead for Avaya’s Support Advantage maintenance offer. For the first…