2 Articles Tagged global survey

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Toddlers, Toys, Technology (and your Contact Center)

  • Laura Bassett
  • June 10, 2014 | 4 minutes to read
  • I was recently told a story by a colleague that really got me thinking about the customer experience and how the expectation of the consumer changes…
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Your Business WILL NOT Survive to 2020 Unless You Take These 3 Steps

  • Laura Bassett
  • April 30, 2014 | 4 minutes to read
  • What!? My business won’t survive? Okay, maybe that is a bit extreme,  but have you taken a look at how much it really matters that…