4 Articles Tagged Forrester Research

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Private Cloud Reigns! 11 Questions to Help You Choose the Best Vendor

  • Pat Patterson
  • June 12, 2014 | 6 minutes to read
  • Why is demand accelerating in cloud computing deployments? We're seeing a variety of economic forces converging with interesting results. The thaw that we reported on…
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Five Unique Ways that Midsize Firms Deploy Unified Communications

  • Luke Stangel
  • November 12, 2013 | 3 minutes to read
  • Small businesses are easy to picture: a mom 'n pop retailer, for instance, or a scrappy startup. Large enterprises are easy, too: smart workers in…
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How Mediocre Customer Service Is Driving Your Customers Away

  • Luke Stangel
  • November 5, 2013 | 2 minutes to read
  • Some companies drive away loads of customers with one big move. Like that department store chain that got rid of coupons and sales promotions. Its…
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5 Essential Ways to Boost Your Customer Experience

  • Luke Stangel
  • August 2, 2013 | 4 minutes to read
  • photo credit: Phil Dowsing Creative via photopin cc Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will…