9 Articles Tagged Financial Services

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Branch Banking vs. Mobile Banking: Is It Really An Either-Or Decision?

  • Luke Stangel
  • February 25, 2015 | 2 minutes to read
  • In a recent article, Dave Martin, EVP at Financial Supermarkets, talked about the future of branches as a differentiator for banks. He believes that branches…
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Addressing Technological Uncertainty in the Banking Industry

  • Luke Stangel
  • October 17, 2014 | 1 minute to read
  • A recent article in the Harvard Business Review analyzes where certain vertical industries sit in an uncertain world, using scales of demand and technology. It’s…
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Is Big Data in the Financial Sector Just a Numbers Game?

  • Luke Stangel
  • August 6, 2014 | 1 minute to read
  • Banking has historically been a very data-oriented industry, but there has recently been a significant push toward implementing “big data” strategies to refine processes and…
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[Case Study] How Landmark Bank Uses Avaya to Provide Personalized Customer Experiences

  • Luke Stangel
  • July 21, 2014 | 2 minutes to read
  • Imagine your local teller--let’s call her Sandy--at your commercial bank of choice. Sandy knows who you are, greets you by name and provides a high…
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What Do Customers Expect From Their Financial Services Provider?

  • Luke Stangel
  • July 10, 2014 | 3 minutes to read
  • What do customers expect from their bank? This is a burning question--one that many banks and insurance companies feel they may have conquered, when in…
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Join Us This Week at SIFMA Tech in New York City!

  • Luke Stangel
  • June 16, 2014 | 1 minute to read
  • Avaya will be exhibiting at SIFMATech 2014 this week (June 17-18) in New York City. The theme for this year’s event is Innovate – Secure…
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Banking with 20/20 Vision

  • Luke Stangel
  • April 24, 2014 | 2 minutes to read
  • We are all--in one form or another--customers of a bank, be it global or local. How many of you have found yourselves asking such questions…
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Case Study: Onshoring Elevates Customer Experience for Music Pioneer's Credit Card Company

  • Luke Stangel
  • March 26, 2014 | 2 minutes to read
  • Russell Simmons, record producer, reality TV star and businessman created RushCard a decade ago to provide clients with a prepaid, fee-free debit card option. Simmons,…
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Profile: Landmark Bank's Vision for Video Conferencing

  • Luke Stangel
  • June 3, 2013 | 5 minutes to read
  • Last June, Landmark Bank CEO Kevin Gibbens sat down with his CIO Brenda Emerson, and gave her an assignment: Get a new video conferencing system.…